Senior Product Manager (AI Agent)

About UsAfterShip, a Great Place to Work Certified company, is transforming the global eCommerce landscape. Founded in 2012, AfterShip is a post-purchase SaaS company on a mission to build the world’s leading automation platform for ecommerce merchants.AfterShip unifies shipping & labels, order tracking, AI predictive delivery, and returns management into one system—giving merchants a single place to manage and automate everything that happens after checkout. By centralizing these workflows, AfterShip enables merchants to reduce customer support inquiries, deliver a more reliable and engaging customer experiences, and unlock incremental revenue at every post-purchase touchpoint.AfterShip integrates seamlessly with eCommerce platforms including Shopify and TikTok Shop, and connects with more than 1,200 carriers worldwide. Today, over 20,000 businesses—including Samsung, Gymshark, Mejuri, Dr. Squatch, and Alo Yoga—rely on AfterShip to turn every post-purchase moment into an opportunity to build trust, reduce costs, and drive repeat purchases.Built for a global market from day one, AfterShip operates with an engineering-driven, internationally distributed team. The company employs more than 450 people across 8 offices, spanning North America, Europe, and Asia, and representing over 20 cities worldwide.Responsibilities1. Drive the implementation of AI Agent applications for our B2B SaaS e-commerce after-sales products. Responsibilities span the entire product lifecycle, including industry and user research, product planning, requirements analysis, product design, and market validation.2. Collaborate closely with cross-functional teams across Product, Design, Algorithm (AI/ML), Data, and Engineering. Proactively identify project bottlenecks and propose actionable, feasible solutions.3. Explore and leverage LLM and AI Agent technologies within e-commerce after-sales scenarios. Building on a deep understanding of the global e-commerce landscape and merchant insights, propose high-quality, practical solutions. Define product roadmaps, drive large-scale market validation, and explore commercialization opportunities.4. Communicate and coordinate directly with overseas merchants, Go-To-Market teams, and external partners to ensure the high-quality delivery and successful rollout of projects.Requirements1. Bachelor’s degree or above, with 5+ years of product management experience in the internet/tech industry. Proficient in reading and writing English as a working language.2. Exceptional data analysis skills and a strong sense of project management. Adept at extracting actionable insights from data and translating them into business goals and strategies.3. Strong user-centric mindset with an excellent ability to empathize with users, identify pain points, and accurately prioritize user needs.4. Proficient in utilizing mainstream generative AI tools (e.g., ChatGPT, Claude). Capable of independently leveraging these tools to conduct requirements research, solution analysis, and design comparisons.5. Passionate about embracing AI-driven technological transformations. Possess a strong desire to explore how AI can upgrade the software industry, significantly boost R&D efficiency, and enhance product quality.Nice to have1. Familiarity with global e-commerce platforms such as Shopify, WooCommerce, etc.2. Proven end-to-end track record of successfully launching and delivering B2B AI-Agent products.