Senior Product Operations Consultant

Job OverviewThe Senior Product Operations Consultant provides advanced consulting and execution support to enterprises regarding their product operations system, product lifecycle management, operational processes, user growth, product performance, and cross-departmental collaboration, helping enterprises improve product operation efficiency, user value, and business performance.This role typically involves collaborating with the Chief Product Officer (CPO), VP of Product Operations, Product Owner, Chief Operating Officer (COO), and senior management team to analyze problems in product operations, develop product operation optimization plans, and participate in the actual implementation of key product projects.The Senior Product Operations Consultant combines strategic consulting, operational analysis, and project execution functions, focusing on helping enterprises establish a standardized, data-driven, and user-value-centric product operations system.Core ResponsibilitiesI. Product Operations Strategic ConsultingAnalyze the enterprise's existing product operations system and business model;Assist in developing medium- and long-term product operations strategies;Establish product operations goals and annual execution plans;Evaluate product operations efficiency and business performance;Provide strategic advice on product operations to management.II. Product Lifecycle OperationsEstablish an operational system for the product from launch, growth, maturity, optimization, and exit;Analyze the operational priorities at different lifecycle stages;Develop product launch and promotion operation plans;Monitor key product lifecycle metrics;Drive continuous product iteration and operational optimization.III. Product Operation Process OptimizationAnalyze efficiency bottlenecks in the product operation process;Optimize product launch, promotion, feedback, and iteration processes;Establish a standardized product operation management mechanism;Promote collaboration among product, R&D, marketing, sales, and customer success teams;Improve product operation efficiency and organizational execution capabilities.IV. User Growth and Product UsageAnalyze user acquisition, activation, retention, and conversion data;Develop user growth and product usage improvement plans;Identify the reasons for user churn and declining usage rates;Design user lifecycle operation strategies;Drive improvements in product activity and user retention rates.V. Product Data and Performance AnalysisEstablish Key Performance Indicators (KPIs) for product operations;Analyze metrics such as user numbers, activity levels, retention rates, and conversion rates;Evaluate product revenue and commercialization performance;Establish a product health and operational performance analysis system;Propose product and operational optimization suggestions based on data.VI. Product Commercialization SupportAnalyze product market positioning and commercialization opportunities;Assist in developing product pricing and business model strategies;Support new product launches and marketing;Collaborate with sales and marketing teams to drive product revenue growth;Analyze product commercialization investment and return on investment (ROI).VII. Customer and User Feedback ManagementEstablish a customer and user feedback collection mechanism;Analyze customer needs, complaints, and product usage issues;Transform user feedback into product improvement suggestions;Coordinate with product and R&D teams to resolve key issues;Drive continuous improvement in customer experience and product satisfaction.VIII. Cross-Departmental Project ExecutionCoordinate product, R&D, marketing, sales, customer success, and operations teams;Participate in the planning and implementation of major product operation projects;Establish project goals, timelines, and key milestones;Tracking project progress and operational results;Resolving cross-departmental collaboration issues during project execution.IX. Product Portfolio and Resource OptimizationAnalyze the operational performance of different products within the company;Evaluate product resource investment and commercial value;Assist in optimizing product operation resource allocation;Identify inefficient products and propose improvement plans;Support the company in optimizing its overall product portfolio.X. Senior Management Consulting and Execution SupportProvide product operation advice to CPO, COO, CEO, and senior management;Prepare product operation analyses, performance reports, and strategic plans;Participate in senior management product and operations review meetings;Provide data and professional opinions for major product operation decisions;Directly participate in the execution and implementation of key product projects.QualificationsEducation BackgroundBachelor's degree or above; Major in Business Administration, Product Management, Marketing, Operations Management, Economics, Computer Science, or a related field; MBA, EMBA, or a Master's degree in Product/Operations Management is preferred.Work Experience: 20+ years of experience in product operations, product management, business operations, or management consulting; 8-15+ years of experience in senior product operations, product strategy, or operations consulting; Previous positions include Senior Product Operations Consultant, Product Operations Consultant, Head of Product Operations, Director of Product Operations, or Product Strategy Consultant; Prior experience in technology companies, SaaS companies, internet companies, fintech, consumer products, or other product-driven companies is preferred.