Senior Product Owner- RCM

About the jobThis role requires Electronic Health Records experience. US healthcare experience strongly preferred. Candidates who have not worked on EHR/EMRs or healthcare technology previously will not be considered.*Why PsychPlus?The current delivery model for mental health care is broken in this country. PsychPlus set out on a mission to reimagine how mental health care is delivered to every American. Our goal is to provide a digital-first, modern approach to psychiatry and therapy. We provide care both in-person at our offices across Texas and virtually so our patients can be seen at their convenience.Through a combination of exceptional medical and psychological care and best-in-class technology, we provide an unparalleled approach that serves our patients needs in an integrated way. Join us in our mission to ensure that every person has access to affordable and accessible mental health care. About the RoleWe’re looking for a Senior Product Owner with deep expertise in web-based enterprise applications, specifically Revenue Cycle Management (RCM), Practice Management Systems (PMS), Insurance Management, Payer Management, and Clearinghouse integrations. In this role, you will own the end-to-end experience of our Revenue Cycle platform—from roadmap through execution—ensuring it is seamless, reliable, and optimized for both operational efficiency and financial performance.You will collaborate closely with engineering, design, revenue cycle operations, compliance, and support teams to deliver features that improve the complete revenue cycle—from patient registration and insurance configuration through eligibility, prior authorization, charge capture, claims processing, payment posting, denial management, patient billing, and accounts receivable. If you are passionate about building systems that maximize reimbursement, simplify complex revenue cycle workflows, and improve operational efficiency at scale—and can translate complexity into clarity—we’d love to talk.ResponsibilitiesDefine and own the product roadmap for the Revenue Cycle Management platform.Lead sprint planning, backlog grooming, and cross-functional execution with Engineering and Design.Translate regulatory, payer, operational, and business needs into clear user stories and functional requirements.Partner with revenue cycle and operations teams to streamline end-to-end revenue cycle workflows (e.g., patient registration, insurance and payer management, eligibility verification, prior authorization, fee schedules, charge capture, claims processing, payment posting, denial management, patient billing, and accounts receivable).Ensure usability and accessibility of the platform across different user roles (front office staff, billers, coders, payment posters, denial specialists, practice managers, and revenue cycle teams).Monitor product performance, user behavior, and pain points using tools like Mixpanel, GA, Looker, and user feedback sessions.Prioritize enhancements that improve reimbursement, reduce denials, increase automation, optimize collections, and ensure compliance with healthcare regulations (HIPAA, CMS, Medicare, Medicaid, and commercial payer requirements).Champion a user-centered approach through feedback loops, usability testing, and journey mapping.Drive product readiness for payer updates, regulatory changes, reimbursement models, and evolving healthcare standards.Serve as the voice of the Revenue Cycle platform internally, sharing best practices and staying informed on healthcare revenue cycle and health tech trends. Requirements7+ years of product experience, with a strong track record managing B2B SaaS or healthcare platforms (preferably Revenue Cycle Management (RCM), Practice Management Systems (PMS), Medical Billing, or Clearinghouse platforms) at scale.Deep understanding of healthcare revenue cycle workflows, including insurance and payer management, fee schedules, patient responsibility, claims lifecycle, payment processing, reimbursement, and regulatory requirements.Experience gathering requirements from cross-functional teams and translating them into detailed product specs.Familiarity with analytics platforms like Mixpanel, Looker, GA4, or similar.Proficient in agile methodologies and tools like Jira, Notion, or Asana.Highly organized with exceptional communication and stakeholder management skills.Able to navigate complexity and drive clarity and alignment across business and technical teams.Experience in a high-growth Health Tech company or with enterprise-grade Revenue Cycle Management products.Exposure to healthcare standards and APIs (HL7, FHIR, CCDA, X12), including healthcare transactions such as 270/271, 276/277, 277CA, 278, 835, and 837.Understanding of clearinghouse integrations, payer workflows, denial management, ERA processing, reimbursement methodologies, and revenue cycle reporting.Experience working with cross-functional stakeholders across Product, Engineering, Legal, Compliance, Revenue Cycle Operations, and Customer Success.Familiarity with design tools like Figma or Miro for workflow visualization and prototyping.So—what do you think? If you’ve made it this far, well, we’re excited to meet you too. Just one more thing that we want you to remember: we pride ourselves on our meritocratic, performance-driven culture. We are a startup and move at the speed of light. You might be required to wear multiple hats at any given time. There’s no room for complacency. Your scope of responsibility and opportunity to make a difference will be uncapped at Psychplus, but we need your commitment that you will work tirelessly for our patients, parents, and partners. At the end of day, our team is committed to helping you succeed at Psychplus because when you succeed, our patients succeed, and we get one step closer to solving the mental health crisis. We’re hopeful that this role will give you the experience to go and do whatever you want in life but the fulfillment to make you never want to leave our team. We look forward to solving the mental health crisis, together.Please be cautious of potential recruitment fraud. If you are interested in exploring opportunities at Psychplus, please go directly to our Careers Page: https://psychplus.com/careersPsychplus will never ask you to pay a fee or download software as part of the interview process with our company. In addition, Psychplus will not ask for your personal banking information until you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All communications with Psychplus will only be sent from @psychplus.com email addresses. Legitimate emails will never originate from gmail.com, yahoo.com, or other commercial email services.At Psychplus, we value being an Equal Opportunity Employer. We strive to cultivate an environment where individuals can be their authentic selves. Being an Equal Opportunity Employer means every member of our team feels as though they are supported and belong. We value diverse perspectives to help us provide accessible and affordable mental healthcare to every one of our patients.Psychplus applicants are assessed solely on their qualifications for the role, without regard to disability or need for accommodation.