Senior Project Manager

Position OverviewWe are seeking a highly technical Project Manager to lead the delivery, operation, and continuous improvement of enterprise SAP platforms, including SAP Commerce and related business applications. The ideal candidate combines strong project management expertise with solid engineering knowledge, enabling them to provide technical leadership, guide architectural decisions, and ensure high-quality delivery across complex enterprise environments.This role requires the ability to bridge business and technology by leading multidisciplinary teams, governing technical delivery, supporting solution design, and driving operational excellence across application, infrastructure, cloud, and service management domains.Key Responsibilities• Lead the end-to-end delivery and operational management of enterprise SAP application support, enhancement, and maintenance services.• Manage project scope, schedule, budget, risks, dependencies, resources, and governance throughout the project lifecycle.• Provide technical leadership to development, SAP, infrastructure, cloud, and support teams by reviewing solution approaches, validating implementation strategies, and ensuring adherence to engineering best practices.• Collaborate with Solution Architects and Technical Leads to design scalable, secure, and high-availability enterprise solutions.• Oversee SAP Commerce, CRM, integration platforms, middleware, and enterprise application landscapes to ensure service continuity and operational stability.• Drive Agile delivery using Scrum while governing SDLC activities, release planning, sprint execution, quality assurance, and production deployments.• Lead IT Service Management processes including Incident, Problem, Change, Release, Capacity, Availability, and Service Request Management in accordance with ITIL practices.• Manage application upgrades, infrastructure changes, cloud services, security enhancements, and platform lifecycle activities.• Ensure compliance with service levels (SLAs), operational KPIs, security standards, and organizational governance requirements.• Coordinate technical teams across software engineering, SAP consulting, infrastructure, DevOps, QA, cybersecurity, business analysis, and third-party vendors.• Identify technical risks, architectural constraints, and operational issues while defining effective mitigation and remediation strategies.• Drive continuous improvement initiatives to optimize application performance, operational efficiency, automation, and service quality.• Prepare executive-level project reporting, technical governance documentation, and stakeholder communications.Required Qualifications• Bachelor's degree in Computer Science, Software Engineering, Information Technology, Information Systems, Engineering, or a related discipline.• 10+ years of experience managing enterprise technology projects and application support operations.• Proven experience delivering large-scale SAP support, operations, or digital transformation initiatives.• Strong understanding of enterprise software engineering principles, application architecture, and distributed systems.• Hands-on knowledge of SAP ecosystems, with experience supporting SAP Commerce and enterprise business applications.• Experience managing technical teams across development, infrastructure, cloud, QA, and support functions.• Strong communication, leadership, stakeholder management, negotiation, and decision-making skills.Technical CompetenciesEnterprise Project Delivery• Enterprise Project & Program Management• Agile, Scrum & Hybrid Delivery Models• Software Development Life Cycle (SDLC)• Release & Deployment Management• Resource & Capacity Planning• Risk & Dependency Management• Vendor & Contract Management• Project GovernanceSAP & Enterprise Applications• SAP Platform Operations• SAP Commerce• SAP CRM• Enterprise Application Support• Application Lifecycle Management (ALM)• SAP Integration TechnologiesEngineering & Architecture• Software Engineering• Enterprise Solution Architecture• System Design & Integration• API & Middleware Integration• Cloud Platforms (Microsoft Azure)• Infrastructure & Server Administration• System Configuration & Upgrades• Performance Tuning• High Availability & Disaster Recovery• Security Best PracticesService Operations• ITIL / IT Service Management (ITSM)• Incident, Problem, Change & Release Management• Service Delivery Management• SLA & KPI Governance• Operational Excellence• Continuous Service Improvement (CSI)Tools & Platforms• Jira• Azure DevOps• Microsoft Project• Confluence• Microsoft 365• ServiceNow• Power BICertifications• PMP or PRINCE2• Professional Scrum Master (PSM) or Certified ScrumMaster (CSM)• ITIL Foundation• SAP Certification• Microsoft Azure Certification