Senior Research & Strategy Designer

Title: Senior Research & Strategy DesignerRole OverviewWe are seeking a highly motivated and experienced Senior Research & Strategy Designer to join our Regional Digital Product Experience team on a contract basis.This role will focus on leading and executing research initiatives, facilitating focus groups and stakeholder engagements, synthesizing insights, and developing strategic reports and recommendations that inform business and product decisions. There may be an opportunity for contract extension based on business needs and performance.The ideal candidate is a strong researcher, strategic thinker, and communicator who can confidently engage stakeholders, uncover meaningful insights, translate complex findings into compelling narratives, and deliver high-impact reports that influence decision-making and strategic direction.Key ResponsibilitiesResearch & InsightsLead qualitative and quantitative research initiatives to uncover user needs, behaviours, motivations, trends, and pain points.Design and execute research programs that generate evidence-based insights to inform business, customer, and product strategies.Analyse and synthesise complex research findings into strategic insights, opportunities, and actionable recommendations.Identify key themes, trends, risks, and opportunities from multiple research sources and datasets.Focus Group FacilitationPlan, coordinate, and facilitate focus groups, stakeholder interviews, and user workshops across diverse customer segments.Foster engaging discussions and extract meaningful insights from participant feedback.Develop discussion guides, research instruments, and workshop materials to support research objectives.Strategy Development & ReportingTranslate research findings into clear strategic recommendations, executive summaries, and insight-driven reports.Develop compelling deliverables that support decision-making, business planning, and product direction.Produce research reports, opportunity assessments, strategic presentations, and stakeholder briefings.Contribute to strategic initiatives by providing evidence-based insights and recommendations.Ensure research outputs are structured, actionable, and aligned with business objectives.Stakeholder Engagement & CommunicationPresent research outcomes, strategic insights, and recommendations to stakeholders at various levels.Clearly articulate complex ideas, findings, and rationale in a concise and impactful manner.Partner closely with cross-functional teams to align research insights with organisational goals and priorities.Build trusted relationships with stakeholders and influence decision-making through data-backed recommendations.Insight Communication & Visual StorytellingCreate user personas, customer journey maps, insight frameworks, and other research artefacts that support strategic decision-making.Develop high-quality visual reports, presentations, and storytelling materials that effectively communicate findings, opportunities, and recommendations.Use visualisation techniques to simplify complex research insights and enhance stakeholder understanding.What We're Looking ForComfortable navigating ambiguity and adapting to evolving priorities in a fast-paced environment.Reliable, detail-oriented, and able to deliver high-quality work with minimal supervision.Open to feedback and receptive to direction from the broader team.Thrives in iterative working environments with rapid feedback cycles.Strong analytical, research, and problem-solving skills, with the ability to identify patterns, themes, and opportunities from qualitative and quantitative data.Excellent report-writing and presentation skills, with the ability to translate research findings into clear, actionable recommendations.Strong business acumen and strategic thinking capabilities.Exceptional communication and storytelling skills, with the ability to explain rationale clearly, concisely, and persuasively, while influencing stakeholders through evidence-based insights.Language RequirementsFluency in Cantonese and English (spoken and written) is required.Qualifications & ExperienceBachelor's degree in Design, Human-Computer Interaction (HCI), Psychology, Business, Marketing, or a related field.Minimum 6 years of experience in User Research, Customer Insights, Strategic Design, Service Design, Customer Experience, Market Research, Product Strategy, or Digital Product Experience.3+ years of experience in a management consulting firm, in-house strategy function, strategic planning role, research consultancy, or design agency environment.Demonstrated expertise in user research, insight generation, focus group facilitation, and strategic reporting.Advanced proficiency in research synthesis, insight development, journey mapping, reporting, and collaboration tools.Strong stakeholder management and presentation skills, with experience influencing decision-making through research and strategy.Exceptional verbal and written communication skills, with the ability to synthesise and communicate complex findings effectively.Experience developing executive-ready reports, strategic recommendations, and insight-driven presentations for senior stakeholders.What We OfferCompetitive salaryComprehensive medical coverageMPF contributionsGenerous annual leaveProfessional development opportunitiesCollaborative and inclusive work environmentExposure to innovative projects with a leading MNC