Senior Retail Manager

Key Responsibilities

Network Management : Successfully leads key boutique projects (openings, renovations, relocations) and takes charge of landlord negotiations to secure favorable lease agreements and prime business conditions.Implement of network strategy and planning throughout retail network supporting Country ManagerNegotiation with landlords regarding business development and retail operationsManage boutique projects: opening, renovation, extension, relocation, etc.Management of Lease Agreement, and other official letters related to LandlordsPerformance Management : Drives major retail KPIs by developing tailored commercial action plans for each boutique, backed by data-driven sales forecasting and competitor analysis.Retail budget/ boutique target set-up and managementMonitor and revise weekly / monthly / quarterly sales forecastDevelop commercial action plans with each store to increase sales growth and acheive major Retail KPIsReview Boutique FTE Analysis and do regular meeting/coaching with boutique managersCompetitors’ analysis (opening/closing, sales and activities, Landlord news and so on)Manage and lead the execution of promotion activities in collaboration with related teams to drive client development activities (Department store DM, in store event and so on) People Management : Systematically manages the recruitment, coaching, and appraisal of boutique staff, fostering a high-performing culture and minimizing the turnover of top talent.Recruiting (interview, hiring) and staffing planning including transfer and promotionPeople & Talent Management of Retail teamAppraisal of Retail boutique staffsManage HR issues for boutique staffs in coordination with HRBoutique Operations Management : Maintains the highest standards of client service across all locations. Ensures prompt, on-site resolution of operational inquiries (exchanges, returns, etc.) to prevent workflow bottlenecks at the corporate level.