Senior Salesforce Business Analyst – Order-to-Cash (OTC)

About CloudLabs:CloudLabs Inc was founded in 2014 with the mission to provide exceptional IT & Business consulting services at a competitive price, to help clients realize the best value from their investments.Within a short span, CloudLabs evolved from pure-play consulting into a transformative partner for Business Acceleration Advisory, Transformative Application Development & Managed Services - enabling digital transformations, M&A transitions, Automation & Process-driven optimizations & complex Integration initiatives for enterprises across the globe. As a Strategic Planning & Implementation Partner for global companies, CloudLabs has seen a 200% uptake in winning high-value, high-impact and high-risk projects that are critical for the business.With offices in the US, Canada, & India and with the team of 200+ experienced specialists, CloudLabs is now at an inflection point and ready for its next curve of progress.Please write & follow us here:Website: cloudlabsit.comLinkedIn: CloudLabs IncEmail us: info@cloudlabsit.comWhat we offer:We welcome candidates rejoining the workforce after career break/parental leave and support their journey to reacclimatize too corporate.Competitive pay package.Attractive policy, medical insurance benefits, industry leading training.Opportunity to work remotely is available.Experience Required: Minimum 5+ years of experience as a Salesforce Business Analyst / Functional Consultant, with strong hands-on experience in Order-to-Cash (OTC) processes.Job Location: IndiaJob Type: Remote

Employment Type: Full-timeWork Hours: Candidate should be comfortable working during US overlap hours as required by the project.

About the Role

We are looking for an experienced Salesforce Business Analyst with strong hands-on knowledge of Order-to-Cash (OTC) processes and experience working in highly integrated Salesforce environments.The ideal candidate should have strong functional knowledge of Salesforce Sales Cloud and Salesforce CPQ, along with experience integrating Salesforce with SAP or similar ERP platforms.The candidate should also be comfortable implementing business requirements using Salesforce no-code and low-code capabilities, especially Flow. Experience working in a MuleSoft integration environment is a strong advantage.

Key Responsibilities

• Work closely with business stakeholders to understand, analyze, and document end-to-end Order-to-Cash requirements.
• Translate business requirements into clear Salesforce functional requirements, user stories, acceptance criteria, process flows, and solution designs.
• Analyze and improve processes covering:Account and Customer ManagementOpportunity ManagementProduct and PricingQuoting and ApprovalsSalesforce CPQOrder CreationOrder FulfilmentERP IntegrationInvoicing and Billing-related ProcessesOrder Status and Downstream Updates
• Configure and enhance Salesforce using no-code and low-code capabilities, including:Salesforce FlowRecord-Triggered FlowsScreen FlowsApproval ProcessesValidation RulesFormula FieldsLightning Record PagesDynamic Forms and Visibility Rules
• Identify opportunities to automate manual business processes using standard Salesforce capabilities before considering custom development.
• Work closely with Salesforce Architects, Developers, Integration Teams, SAP Teams, and Business Stakeholders.
• Define and validate data mappings and integration requirements between Salesforce and SAP/ERP systems.
• Support integration design discussions involving Salesforce APIs, middleware, and enterprise integration platforms.
• Support backlog refinement, sprint planning, functional testing, SIT, UAT, and production deployment activities.
• Identify process gaps, integration dependencies, data issues, and potential business risks.
• Support defect analysis and functional troubleshooting during testing and post-production support.
• Maintain clear functional, configuration, and process documentation.Mandatory Skills & Experience
• 5+ years of experience as a Salesforce Business Analyst / Functional Consultant.
• Strong and demonstrable experience with Order-to-Cash (OTC) processes – Mandatory.
• Strong experience with Salesforce Sales Cloud.
• Good functional and implementation experience with Salesforce CPQ.
• Experience working with Salesforce-to-SAP or Salesforce-to-ERP integrations.
• Strong hands-on experience with Salesforce no-code and low-code automation, particularly Salesforce Flow.
• Ability to independently configure standard Salesforce features and implement straightforward business automation without depending entirely on developers.
• Good understanding of the complete business flow:Opportunity → Quote → Order → ERP → Fulfilment/Invoicing
• Experience gathering requirements and translating them into Salesforce user stories and functional specifications.
• Strong understanding of Salesforce data models and integration dependencies.
• Experience working in complex and highly integrated enterprise environments.
• Ability to work effectively with both business users and technical development/integration teams.
• Strong analytical, communication, documentation, and stakeholder-management skills.
• Highly organized and capable of managing requirements and dependencies across multiple workstreams.Good to Have:
• Experience with MuleSoft / Anypoint Platform or projects where MuleSoft acts as middleware between Salesforce, SAP, and other enterprise applications.
• Experience with SAP SD or related SAP Order-to-Cash processes.
• Understanding of REST APIs, asynchronous integrations, integration error handling, and data synchronization concepts.
• Experience working in Agile/Scrum delivery environments.
• Salesforce Business Analyst, Administrator, Sales Cloud Consultant, Platform App Builder, or CPQ certifications.