Senior Salesforce Solutions Analyst

About the Role We are seeking a Senior Salesforce Solutions Analyst to own business requirements from initial discovery through solution design, implementation and validation. This role combines strong business analysis, technical Salesforce knowledge, and quality assurance. The ideal candidate can work directly with stakeholders to understand business problems, translate ambiguous requests into well-defined requirements and solutions, and ensure those solutions perform correctly across real-world scenarios. This is a hands-on technical role, but not primarily a software development position. Success requires strong analytical skills, sound technical judgment, and a rigorous approach to quality. Responsibilities Discover & Define Partner directly with business stakeholders to understand processes, challenges, and objectives. Translate ambiguous or incomplete requests into clear requirements, acceptance criteria, and actionable work items. Identify assumptions, exceptions, dependencies, and downstream impacts. Challenge proposed solutions when appropriate to ensure requirements address the underlying business need. Develop strong domain knowledge and evaluate requests within the context of broader business processes and systems. Design & Analyze Design scalable, maintainable Salesforce solutions that appropriately balance configuration and custom development. Understand and contribute to decisions regarding data models, objects and fields, validation rules, Flow, Apex, Lightning Web Components, integrations, and automation. Determine the appropriate scope and execution context for business logic, including platform-level versus user-interface-specific behavior. Consider security, sharing, data integrity, governor limits, maintainability, user experience, and downstream system impacts. Favor simple, sustainable solutions over unnecessary technical complexity. Partner with engineers on more complex implementations while maintaining ownership of the work through completion. Test & Validate Define and execute comprehensive test scenarios based on business requirements and solution design. Identify edge cases, failure conditions, unusual data states, permission differences, and integration scenarios. Perform hands-on functional testing of Salesforce changes. Validate that solutions address the underlying business requirement rather than simply satisfying the stated request. Investigate unexpected behavior and distinguish between requirements, configuration, data, and implementation issues. Leverage AI & Modern Tools Use AI-assisted development tools to translate requirements into working solutions, including configuration, automation, data changes, and other technical implementations, while also accelerating analysis, solution design, and testing. Critically evaluate AI-generated output for accuracy and suitability rather than treating generated solutions as inherently correct. Continuously identify opportunities to improve the speed and quality of the delivery process through automation and AI. Qualifications Strong requirements-gathering, analytical, and problem-solving skills. Demonstrated ability to work directly with stakeholders and independently drive ambiguous requests toward well-defined solutions. Strong understanding of Salesforce data models, objects, relationships, security, automation, and platform capabilities. Ability to write and interpret SOQL queries for data analysis and troubleshooting. Working knowledge of Validation Rules, Flow, Apex, Lightning Web Components, APIs, and integrations, including an understanding of when each may be appropriate. Strong testing discipline and ability to anticipate edge cases and unintended consequences. Ability to communicate effectively with both technical and non-technical audiences. Experience with AI-assisted tools and a willingness to incorporate them into day-to-day work. What Success Looks Like Successful candidates take end-to-end ownership of business problems. They can take an incomplete stakeholder request, determine the underlying requirement, investigate the relevant Salesforce data and processes, develop a well-considered solution, document clear requirements and acceptance criteria, collaborate with engineers when necessary, and thoroughly validate the resulting implementation.