Senior Service Delivery Manager

Service Delivery Manager - Hamburg A leading international technical services provider is looking for a Service Delivery Manager to take ownership of a major managed network and security contract for a high-profile manufacturing client. The contract runs across four European countries, and this role leads the German operation, with engineering teams based in Hamburg and Bremen.This is a senior management role with a split between service delivery and team leadership. You will be the main point of contact for the client in Germany and responsible for making sure the service runs smoothly, meets its commitments and keeps improving.Why Apply?Senior, visible role leading a strategic contract with real ownershipHybrid working with a balance of on-site client presence and flexibilityPart of a large international organisation with a wider European delivery teamInterested? Apply now or get in touch with Charlie Draper at Hamilton Barnes (charlied@hamilton-barnes.com) for a confidential conversation.

Responsibilities

Own the client relationship and account management for the German side of the contractTake full responsibility for SLA and KPI performance, reporting and service improvementLead, develop and motivate a team of 8 engineers across Hamburg and BremenManage two subcontractor partners covering out-of-hours support and technical interventionsOversee activity tracking and budget follow-up, with light P&L responsibilityWork closely with international delivery leadership across the wider European contractSkills/Must have:Proven experience as a Service Delivery Manager, Account Manager or Operations Manager in a managed services environmentBackground in network and/or security services, with enough technical understanding to grasp engineering priorities (this is not a hands-on technical or architect role)Experience leading and developing engineering teams, ideally across more than one siteExperience managing subcontractors or third-party suppliersConfident managing SLAs, KPIs and client escalationsFluent German and English, spoken and writtenFamiliarity with ServiceNow, Jira or Qlik is a plus but not essential