We have one open position of Senior ServiceNow AI Solution Architect with one of our client based in Stratford-upon-Avon, UK. This is a permanent/fulltime position. Below is the full job description for your reference. Please share your application once you are interestedRole: Senior ServiceNow AI Solution ArchitectMode: Permanent/Fulltime
Location: Stratford-upon-Avon, UKJob Description:We are looking for an experienced Senior ServiceNow AI Solution Architect to lead the design, implementation and optimization of enterprise-scale ServiceNow solutions, combining ITSM, Employee Experience and AI-driven automation.This is a senior architecture role for someone who can work across ServiceNow ITSM, Now Assist, AI Agents / Agentic AI, Virtual Agent, Employee Center, UI Builder, Performance Analytics and enterprise integrations.Mandatory SkillsServiceNow ITSM / ITSM ProServiceNow AI Agents / Agentic AIStrong ServiceNow platform architecture experienceNow AssistVirtual AgentIntegrationHubService Portal / Employee CenterUI BuilderPerformance AnalyticsFlow DesignerEnterprise integrationsKey ResponsibilitiesLead the architecture, implementation and enhancement of ServiceNow ITSM solutions covering Incident, Problem, Change, Request, Knowledge and Major Incident Management.Design and implement Now Assist and AI-powered ServiceNow capabilities.Define and configure AI Agents, Agentic Workflows and AI-driven automation.Identify suitable business and operational use cases for Agentic AI.Design Virtual Agent topics and conversational workflows across ITSM, Service Catalog and Knowledge Management.Design modern employee experiences using Employee Center, Service Portal and UI Builder.Design dashboards, KPIs, scorecards and Performance Analytics solutions.Lead enterprise integrations using IntegrationHub, REST, SOAP, MID Server and IntegrationHub spokes.Provide solution architecture and technical leadership across ServiceNow transformation programmes.Work with business stakeholders, architects and delivery teams on discovery, roadmap and solution design.Provide technical guidance and mentoring to ServiceNow development and administration teams.Ensure solutions follow ServiceNow architecture and platform best practices.Technical ExperienceStrong hands-on experience with:JavaScriptServiceNow scriptingREST / SOAP APIsJSON / XMLIntegrationHub and spokesMID ServerFlow DesignerACLsBusiness RulesClient ScriptsCatalog DevelopmentApp EngineAI & AutomationCandidates should have practical experience with AI-enabled ServiceNow solutions, including:Now AssistAI AgentsAgentic AI / Agentic WorkflowsVirtual AgentGenerative AIAI-driven ITSM automationAI governance, risk and security considerationsExperience & Certifications10+ years of ServiceNow experience5+ years delivering ServiceNow ITSM implementationsExperience with Now Assist / Agentic AI implementationsExperience leading large-scale ServiceNow transformation programmesServiceNow CSA preferredCIS-ITSM preferredCAD preferredServiceNow AI / Generative AI certification advantageousCTA highly desirableITIL V4 qualification advantageousNice to HaveAIOpsEvent ManagementCMDB / ITOMAI Governance / Responsible AIMulti-cloud environmentsEnterprise integration architectureAgentic AI adoption and operational governanceRecruiter Email: nitinsharma@thriveitsystems.com