Senior ServiceNow AI Solution Architect

Senior ServiceNow AI Solution ArchitectJob SummaryWe are looking for an experienced Senior ServiceNow AI Solution Architect to lead the design, implementation, and optimisation of enterprise-scale ServiceNow solutions, combining IT Service Management (ITSM), Employee Experience, and AI-driven automation.The ideal candidate will have strong ServiceNow platform architecture expertise and hands-on experience with Now Assist, AI Agents/Agentic AI, Virtual Agent, Employee Center, UI Builder, Performance Analytics, and enterprise integrations.

Key Requirements

• Strong expertise in ServiceNow ITSM and ITSM Pro.- Hands-on experience with ServiceNow AI Agents and Agentic AI.- Strong ServiceNow platform architecture and solution design experience.- Experience with Now Assist and AI-powered automation.- Expertise in Virtual Agent and conversational workflow design.- Experience with IntegrationHub and enterprise integrations.- Knowledge of Service Portal, Employee Center, and UI Builder.- Experience designing dashboards, KPIs, scorecards, and Performance Analytics solutions.- Strong knowledge of Flow Designer and workflow automation.- Experience with REST, SOAP, MID Server, and IntegrationHub spokes.Mandatory Skill Set:- ServiceNow ITSM / ITSM Pro- ServiceNow AI Agents / Agentic AI- ServiceNow Platform Architecture- Now Assist- Virtual Agent- IntegrationHub- Service Portal / Employee Center- UI Builder- Performance Analytics- Flow Designer- Enterprise Integrations

Key Responsibilities

• Lead the architecture, implementation, and enhancement of ServiceNow ITSM solutions across Incident, Problem, Change, Request, Knowledge, and Major Incident Management.- Design and implement Now Assist and AI-powered ServiceNow capabilities.- Define and configure AI Agents, Agentic Workflows, and AI-driven automation.- Identify business and operational use cases for Agentic AI.- Design Virtual Agent topics and conversational workflows across ITSM, Service Catalog, and Knowledge Management.- Design modern employee experiences using Employee Center, Service Portal, and UI Builder.- Develop dashboards, KPIs, scorecards, and Performance Analytics solutions.- Lead enterprise integrations using IntegrationHub, REST, SOAP, MID Server, and IntegrationHub spokes.Employment Details:- Employment Type: Permanent / Full-time- Location: Stratford-upon-Avon, United Kingdom