Senior Short-Term Rental Operations Coordinator

ABOUT HOSTCONNECT HostConnect is a short-term rental company managing 30 units in Pittsburgh, Pennsylvania. We run a lean, highly automated operation with well-established systems and processes, and a strong focus on delivering a consistent 5-star guest experience. We are growing our remote team and looking for professionals who take pride in precision and ownership.ABOUT THE ROLE This is not an assistant role. We are looking for an experienced, self-directed professional who resolves complex situations independently, anticipates problems before they escalate, and takes full ownership of outcomes. Our Customer Communication Specialist will report directly to you, and you will be responsible for supporting, guiding and overseeing their work.SCHEDULE8:30 AM – 5:30 PM New York time, including a one-hour lunch breakDays off: Tuesday and SaturdayOn November 1, the US switches from daylight saving time to standard time. After that date, your local working hours may shift by one hour, depending on whether your country also changes its clocks.COMPENSATION$1,400 – $1,700 per month, based on experienceClear potential for growth in compensation and responsibility based on performanceLOCATIONFully remote, working on New York timeKEY RESPONSIBILITIESOwn daily operations across all 30 units: bookings, cleanings, maintenance and restockingSupervise and support the Customer Communication Specialist; review guest communication for quality and accuracyResolve escalated and urgent issues independently: lockouts, guest complaints, cleaning failures, maintenance emergenciesCoordinate cleaning teams and maintenance vendors, and verify that work is completed to standardAudit reservations, schedules and task boards daily to catch errors before they reach guestsMaintain and improve our operating systems, task management and messaging platformsUphold 5-star guest experience standards across the entire portfolioREQUIRED QUALIFICATIONS (NON-NEGOTIABLE)Russian proficiencyProfessional English, written and spoken. This role involves regular phone calls with US-based guests, cleaners and vendors2+ years of remote work experience, preferably with US-based companies2+ years of hands-on experience in short-term rental operations, preferably in a remote roleExceptional attention to detail: you double-check your work, catch errors others miss, and do not let small issues slip throughAdvanced proficiency in Google Workspace and Microsoft Office; experience with AI tools preferredReliable high-speed internet and a professional, distraction-free work environmentPREFERRED QUALIFICATIONSExperience with short-term rental property management systems (PMS) such as Uplisting or GuestyExperience supervising or training team membersHOW TO APPLY Please reach out in private messages. Your application must include:Your resumeA brief description of your short-term rental experience: number of units managed, platforms used, and whether the role was remoteApplications that do not meet all required qualifications or do not include this information will not be considered.