Senior Software Engineer @ Resonate CX

About the roleDo you thrive on solving complex problems and building technology that makes an impact?At Resonate CX, we’re redefining how organizations listen to and act on customer and employee feedback. Our enterprise CX platform leverages the latest in data, analytics, and cloud technologies to deliver insights that transform business performance.We’re looking for a Senior Software Engineer with 5-8 years of experience, who’s passionate about building multi-tenant analytics services processing millions of CX data points daily. You’ll help shape the technical direction of our platform and work alongside some of the best minds in the CX tech industry.What you’ll do

• Design, build, and ship backend and frontend features used by enterprise customers.
• Own features and services from technical design through production release.
• Contribute to architectural decisions and engineering standards.
• Review code and help raise overall engineering quality.
• Work closely with Product, QA, and DevOps to deliver stable, maintainable solutions.
• Monitor, troubleshoot, and improve system performance and reliability.
• Mentor engineers and support growth within the team.What we’re looking for
• 5–8 years of professional software development experience.
• You’ll own end-to-end delivery of services, influence architectural direction, and mentor engineers across squads.
• Strong hands-on expertise in .NET (C#) and solid backend development experience.
• Experience with at least one modern frontend framework (Vue.js preferred, React or Angular acceptable).
• Practical experience working with at least one cloud platform (Azure preferred, AWS or GCP acceptable). We primarily run on Azure (App Services, SQL, messaging), experience in similar cloud environments is fine.
• Strong understanding of microservices architecture, and RESTful APIs.
• Deep knowledge of relational databases (SQL Server/PostgreSQL), ORM frameworks, query optimization, and performance tuning.
• Experience with source control (Git) and CI/CD workflows.
• Strong understanding of software design principles, clean architecture, and best practices.Good to Have
• Experience with containerization (Docker, Kubernetes).
• Experience with message queues or event-driven architecture.
• Experience building multi-tenant SaaS platforms.
• Strong automated testing and TDD experience.
• Experience mentoring engineers and leading technical initiatives.You’ll fit right in if you
• Enjoy working in an Agile, fast-paced, and high-growth environment.
• Care deeply about writing clean, maintainable, and efficient code.
• Stay curious and up to date with new technologies.
• Take pride in delivering impactful solutions that customers love.Perks, culture & the fun stuffWe champion a flexible working environment that supports your health, wellbeing, and sense of belonging. Expect regular team-building events organized by our Employee Experience team, practical learning opportunities to build cloud-native products, and an annual company trip with opportunities to travel overseas, including visits to our Australian head office, so keep your passport handy. We also run knowledge-sharing sessions, tech hack-days, and social activities that make work feel like a place you wantto be.Why join Resonate CX
• Work with a modern tech stack and a product that’s scaling globally.
• Collaborate with talented engineers and product innovators.
• Opportunity to influence product and architectural decisions.
• Competitive compensation, health insurance, and provident fund.
• Full-time, office-based role in Kochi, India.Ready to start your journey?Join Resonate CX and be part of a team shaping the future of customer experience technology.