Senior Specialist - Design & Delivery

The Senior Specialist - Design & Delivery will be responsible for overseeing the implementation, support, and management of Material Control systems within the Food & Beverage sector and Event Management systems across Qiddiya and SEVEN. This role requires a strong understanding of F&B operations, inventory and material control processes, and event management systems within the entertainment, hospitality, and leisure industries.Key ResponsibilitiesOperations & SupportSupport the Senior Manager in managing F&B Material Control and Event Management systems to ensure efficient and effective operationsCollaborate with cross-functional teams to identify, recommend, and implement process improvementsSupport the closure of ServiceNow tickets related to Material Control and Event Management applicationsDevelop and maintain system documentation, process guides, and support proceduresProvide training and support to business users and team members on system functionality and processesStay updated on industry trends, technologies, and best practices related to Material Control and Event Management systemsCoordinate with Application Operations teams to facilitate smooth project handovers and ongoing supportProvide Level 2 support for Material Control and Event Management applications, coordinating with vendors and third-party providers for Level 3 issue resolutionMonitor system performance, identify areas for improvement, and proactively address operational risksCoordinate project schedules, resources, and stakeholder engagement to ensure successful delivery and operational continuitySupport Material Control applications, including inventory management, procurement, warehouse management, recipe and cost control, food waste management, and stock management systemsSupport Event Management platforms, including event planning, registration, ticketing, venue management, guest management, accreditation, and workforce scheduling systemsCoordinate application integrations with ERP, Finance, CRM, POS, and other business systemsParticipate in system enhancements, upgrades, testing activities, and user acceptance testing (UAT)Ensure system configurations, workflows, and integrations align with business requirements and operational objectivesSupport data accuracy, reporting, and system governance initiativesRequirements Bachelor's degree in IT or related fieldMinimum of 3-4 years of experience in material control or event management systems within the entertainment industryStrong service support skills with a proven track record of successful assistance in project delivery.