Senior Specialist, Process Excellence

Design, develop, review, and document business processes, quality management processes, policies, procedures, and related frameworks in alignment with organizational objectives and applicable standards.Assess existing business processes to identify inefficiencies, gaps, risks, and opportunities for improvement, recommending solutions based on industry best practices and organizational requirements.Develop and maintain process maps, process documentation, and related deliverables using Business Process Management (BPM) methodologies.Facilitate stakeholder workshops and engage cross-functional teams to validate process requirements, define improvement opportunities, and ensure effective implementation of process changes.Communicate process changes, updated procedures, and new requirements to relevant employees, ensuring awareness, understanding, and effective adoption.Coordinate with Governance, Risk, and Compliance (GRC) functions to ensure process excellence initiatives align with applicable governance frameworks, risk management requirements, regulatory obligations, and compliance standards.Identify process nonconformities and control gaps, coordinate corrective and preventive actions with relevant stakeholders, and monitor their implementation and effectiveness.Support quality management system implementation, maintenance, and continual improvement, including process-related audit activities, compliance assessments, and certification requirements, where applicable.Support ISO Certification Programs Requirements5+ years of relevant professional experience in Process Excellence, Business Process Management, Quality Management, Process Improvement, or Business Transformation.Previous experience in the technology, electronic payments, payment services, banking technology, or payment gateway industries shall be highly preferred.Strong knowledge of process mapping, process reengineering, continuous improvement methodologies, and BPMN techniques.Practical experience in developing and documenting business processes, policies, procedures, and quality management frameworks.Strong analytical capabilities, including process performance measurement, KPI analysis, root cause analysis, and corrective action management.Familiarity with governance, risk, and compliance requirements and their integration into business processes.Experience in managing cross-functional initiatives and engaging stakeholders at different organizational levels.