Senior Specialist - System Management / L3 Support

Languages: English + German (Must - At least level B2)Job descriptionExpertise in implementation customization and configuration setting up environments CICD pipelines for deployment through Azure DevOps implementing complex security requirementsL3 Support Specialist will play a crucial role in providing advanced technical support and expertise handle escalated issues perform indepth troubleshooting and collaborate closely with other support tiers and technical teams to ensure timely resolution of complex problemsInvestigate and resolve escalated technical issues related to Microsoft Power Platform including Power automation User Management Environment Management Platform Administration monitoringCollaborate with peers senior support personnel and development teams to address complex technical challenges and ensure timely resolution within established SLAsDevelop and maintain an indepth understanding of Power Platform applications architecture and integration pointsStay updated on the latest product updates patches and best practices to provide accurate guidance and support to endusers and colleaguesConduct thorough analysis of recurring issues system errors and performance bottlenecks to identify underlying patterns and trendsContribute to the creation and enhancement of technical documentation troubleshooting guides and knowledge base articlesShare expertise and best practices with the support team to improve overall competency and efficiencyFoster strong working relationships with crossfunctional teams including development infrastructure and business units to facilitate effective communication and problem resolutionParticipate in regular meetings and discussions to share insights coordinate activities and drive continuous improvement initiativesEnsure that all changes adhere to established change management processes and compliance requirementsProvide ongoing support and guidance to users on complex system configurations and customizationsLeadershipIs able to give guidance to internal and external team membersActing as functional and technical lead in herhis area of competenceFunctional management of team members in hisher area of competenceIs able to define Standard operation procedures in alignment with client to improve operational statbilityCustomer FocusProviding timely and accurate resolution of technical issues experienced by the UsersExcellent communication skillsMust be able to demonstrate a customer first approach to supportIdentify and escalate severe issues which could cause production impactNatural aptitude for trouble shooting problem solvingHave solid experience in a technical support environmentExcellent skills on managing queuesWill be the technical SPOC interacting with the client and also with L15 teams and COE teamsWill be first escalation level for resolving operational incidents OnCall support is required within a rotation planMB200 Microsoft Power Platform Dynamics 365 CoreMB400 Microsoft Power Apps Dynamics 365 DeveloperMB600PL 600 Microsoft Dynamics 365 Power Platform Solution Architect8 to 10 years of Power Platform Dynamics Development ExperienceSkillsMandatory Skills : Azure DevOps, D365 PP-Power Platform Administration