Senior Store Sales Representative

Company Description Ribbon Flowers & Design is a boutique flower shop based in Etiler, Istanbul, known for its weekly flower subscriptions and custom flower deliveries using fresh-cut blooms. Founded in 2014 by florist and designer Buse Üçer, the studio focuses on original forms and artful floral design. The team creates unique arrangements and offers consultation services for events, engagements, and wedding celebrations. Ribbon Flowers is recognized for an aesthetic that is romantic and whimsical, yet colorful and full of joy, appealing to clients who value creativity and personalized service.Role Description The Senior Store Sales Representative is a full-time, on-site role based at our shop in Etiler, İstanbul. This role is responsible for welcoming customers, understanding their needs, and providing expert guidance on flower selections, subscriptions, and custom arrangements. Daily tasks include managing in-store sales transactions, handling phone and online inquiries, coordinating order details with the design team, and ensuring accurate and timely deliveries. The role also involves maintaining visual merchandising standards, monitoring inventory, preparing basic arrangements, and supporting event-related orders when needed. The Senior Store Sales Representative contributes to a high-quality customer experience, helps train junior staff, and supports the shop’s operational efficiency and sales goals.QualificationsStrong customer service, relationship-building, and in-person sales skills, with the ability to communicate clearly and professionally in English and Turkish.Experience in retail or boutique environments, preferably in floristry, gifts, or lifestyle brands, with skills in point-of-sale operations and cash handling.Basic floral product knowledge or a strong interest in learning about flowers, arrangements, and event florals; ability to collaborate closely with designers.Organizational and time management skills to handle multiple orders, subscriptions, and event requests while maintaining attention to detail and accuracy.Ability to work on-site, stand for extended periods, and perform light physical tasks such as stocking, lifting flower buckets, and maintaining store presentation.Comfort with simple digital tools for order entry, scheduling, and customer communication; familiarity with social media or online customer engagement is a plus.Proactive, dependable work style with a focus on teamwork, problem-solving, and maintaining a welcoming, inclusive environment for all customers.Prior experience in a senior or lead sales position is preferred; vocational training or education in retail, hospitality, or related fields is beneficial.