Senior System Administrator

Company Description HireNext specializes in providing MSP-ready technical professionals who integrate directly into managed service providers’ operations. The company supplies dedicated, pre-vetted experts across NOC, SOC, Cloud, Helpdesk, and Automation, fully aligned with client SLAs, toolsets, and workflows. Built by industry veterans with over 15 years of experience running MSPs and delivering managed services at scale, HireNext understands the demands of world-class operations and reliable service delivery. The organization partners with MSPs seeking to scale intelligently and efficiently, offering workforce strategies closely aligned to their business needs. HireNext positions itself not just as a talent provider, but as a strategic partner that has firsthand experience in MSP environments.Role Description This is a full-time role supporting Eastern Standard Time (EST). The Network Operation Center (NOC) Technician is responsible for delivering remote technical support and service for HireNext Managed IT clients. This role encompasses the management and maintenance of all technology assets at client locations, including—but not limited to—workstations, servers, printers, networking hardware, and specialized vendor software and equipment. The technician ensures system uptime, security, and optimal performance while delivering timely and professional support to clients.ResponsibilitiesProvide technical support for Microsoft core business applications, including Microsoft Office Suite and Office 365Deliver support services for Microsoft-related technologies including Windows 10/11 and Windows Server operating systemTroubleshoot and maintain network infrastructure, including firewalls, switches and wireless network componentsProvision or decommissioning user accounts in accordance with relevant client instructionsProvision, install and configure hardware and software for end-user workstationsSupport and implement remote access solutions such as VPNs, Terminal Servers, Remote Desktop Services (RDP) and Azure Virtual Desktops (AVDs)Communicate effectively with clients, keeping them informed on the status and resolution of their technical issuesMaintain high levels of customer service, satisfaction and perceptionWork collaboratively with a team to meet service delivery goalsEscalate issues that cannot be resolved within the associated service level agreements (SLAs)Utilize ConnectWise ticketing system to document and track resolution of technical issues, ensuring accurate and timely updates to clientsDiagnose and resolve issues utilizing Remote Monitoring and Management (RMM) and network monitoring toolsEnsure all documentation is properly created and kept up to date in the IT Glue knowledge baseQualificationsMinimum of 7 years of experience resolving end-user IT issues across hardware, software, and network environments.Minimum 3 years of working experience with an MSP.Experience with Domain Name System (DNS), Dynamic Host Control Protocol (DHCP) and Active Directory Working knowledge of VMware, networking principles, and firewall configuration/managementExcellent problem-solving skills with the ability to diagnose and resolve issues promptlyCapable of independently identifying and implementing solutions, with sound judgment on when to escalateAble to multi-task effectively and adjust priorities in a dynamic, fast-paced environmentStrong awareness of core IT services and how they support organizational goalsUnderstanding of IT support tools, methodologies, and technology stacks used to deliver servicesTools Knowledge ConnectWise ManageConnectWise PSAIT Glue