Senior System Administrator

Senior System Administrator Department - Service DeliveryReports to - Training TeamWork Model - WFOShift Type - Rotational shifts in ESTPosition SummarySenior System Administrator is a skilled technician who can act as the first point of contact for their end users to resolve or escalate issues related to desktop hardware, software, network, and others when a request is raised through phone calls, emails, or chats. They have effective communication and customer service skills and can troubleshoot end-user support issues quickly. Success for them is high customer satisfaction and quick resolution of helpdesk tickets. They act as intermediaries between their organization and its clients by continuing to take ownership of the problem and ensuring that it has been appropriately reordered, prioritized, and resolved within the defined service-level agreements (SLAs).Education and Qualifications • Bachelor’s degree and Undergraduate with minimum 2 years of experience.• At least 2 – 3 years of working experience with Windows domain desktop & end-user technical support.• Experience of working with teams of English-speaking countries• Excellent customer service skills. Responsibilities• Desktop operating system maintenance, troubleshooting, and diagnosis.• Desktop connectivity troubleshooting.• Application installation and support.• Printer installation and support.• Client VPN installation and support.• Microsoft Office Suite Support.• Desktop antimalware administration and resolution.• Active Directory user management and troubleshooting.• O365 User Management and troubleshooting.Added Advantage • MCSA, AZ-900 or Network+, ITIL foundation Behavioral Skills• Longevity and commitment in previous work• Team player.• Ability to meet target under pressure and time bound deadlines.• Dynamic and pleasing attitude and personality.Our Culture and You What does the day in life look like for the Senior System Administrator?You come to work each day to an environment that promotes a community of collaboration and engagement. You work closely with a passionate and positive leadership team that is invested in your success. We work hard and have fun while dreaming big. Our employees have indicated that with IT by Design, they find a home where their passion and career goals finally intersect for them to live a life full of purpose.Benefits • Competitive salary and benefits• Great work-life balance• Comprehensive on-the-job training, best-industry communications training, and sponsorship for skill development.• Medical insurance coverage is worth INR 5 Lakh for employees and their immediate family.• Term Life insurance worth INR 20 Lakhs.• Community-based engagement clubs.• Subsidized meals and discounted medical check-ups for all the employees.• Community Wellness programs for employees' wellbeing.• CEO’s personalized ‘Life by Design’ program for leading a fulfilling life