Senior System Engineer - Nol Digital Systems Operations

Job Purpose:Deliver secure and high-performance infrastructure solutions for Nol systems by designing and maintaining architecture that supports operational continuity, business integration, and future scalability across RTA’s digital ticketing environment.Key Responsibilities:Design infrastructure and solution architecture in line with RTA’s technology strategy and integration needs.Analyze performance forecasts and conduct capacity planning to ensure scalability and continuity.Contribute to departmental risk registry and implement mitigation plans for infrastructure related risks.Maintain and support ACS infrastructure to ensure uninterrupted services and high system availability.Ensure optimal Nol system performance and compliance through routine health checks, API/SDK integration with RTA/internal partners, coordination with PTOs/vendors, and preparation of incident and performance reports.Support operational excellence and knowledge transfer by maintaining system manuals, guidelines, providing training, and liaising with PTO stakeholders and third-party partners accepting Nol payments for seamless operations.Execute security controls, implement fixes from penetration tests, and ensure compliance with audit standards.Manage regular disaster recovery drills, backup/restore processes, and submit quarterly KPI reports.Maintain BIA and BCP plans to ensure preparedness for infrastructure and service disruptions.Perform troubleshooting, root cause analysis, and resolution of technical incidents affecting Nol systems.Review architecture and software specifications to ensure alignment with RTA standards and best practices.Guide customer journey mapping and prototype design to improve service usability and experience.Conduct data analysis for issue resolution, fraud detection, and enhancements to digital systems.Implement ISO 20000-aligned IT service capabilities and support project execution as per PMO guidelines.Work involves both office tasks and field visits to transit sites for inspections and system testing.Requires adherence to safety protocols in operational environments.Qualifications & Experience:Bachelor degree in engineering or information system.Minimum 3 years of experience with Masters or 5 years of experience with BachelorsKey Skills & Competencies:Strong knowledge of IT System and Infrastructure ManagementExcellent stakeholder management and communication skillsStrong analytical, reporting, and problem-solving capabilitiesAbility to work in a dynamic, fast-paced technology environment