Senior Team Manager – Luxury Automotive Customer Experience | Madrid

Foundever® is currently recruiting a Senior Team Manager to lead operations for a prestigious luxury automotive customer experience project based in Madrid.This opportunity is designed for experienced leaders who are passionate about operational excellence, premium customer engagement, and high-performance team management within international environments.As part of this exclusive project, the selected professional will play a strategic role in delivering exceptional customer experiences aligned with the standards of a globally recognized luxury automotive brand.Key responsibilities include:Leading and developing a customer experience team within a premium service environment Driving operational performance through KPI management and continuous improvement initiatives Delivering coaching, performance development, and engagement strategies Managing escalations and ensuring service excellence across all customer interactions Collaborating closely with stakeholders and client operations teamsCandidate profile:Advanced English level (C1 minimum)Advanced Spanish level (C1 minimum) Strong experience in team leadership, operations management, or customer experience environments Proven background in KPI management, coaching, and performance optimization Excellent communication, leadership, and decision-making capabilities Experience within luxury, automotive, hospitality, or premium customer environments is highly valuedWhat Foundever® offers:Hybrid working model in Madrid Competitive salary package up to €29,500 gross/year Full-time position (39 hours/week) Paid training program International and professional environment Career growth opportunities within a global leader in customer experience solutionsAt Foundever®, we partner with some of the world’s most recognized brands to deliver customer experiences defined by excellence, innovation, and human connection.If you are interested in joining a premium international project where leadership and service quality are key drivers of success, we encourage you to apply.#FoundeverLife #Leadership #CustomerExperience #LuxuryAutomotive #TeamManager #MadridJobs #CX #OperationsManagement