Senior Technical Engineer

Title: Senior Technical EngineerLocation: Shenzhen & Dongguan ResponsibilitiesWHAT YOU WILL BE DOING:Provide technical support, troubleshooting, and issue resolution for Exchange and Outlook.Provide day-to-day technical support, performance analysis, and optimization for Exchange messaging systems.Troubleshoot issues related to email sending and receiving, mail delivery, SMTP, connectivity, and authentication.Install, configure, connect, and troubleshoot Outlook clients.Analyze and resolve issues involving Exchange and foundational components such as Active Directory, DNS, and certificates.Participate in Exchange system upgrades, migrations, optimization initiatives, and health checks.Conduct in-depth analysis of complex technical issues, identify root causes, and drive issues through to closure.Develop technical solutions based on specific issues and assist with implementation and validation.Prepare incident reports, root cause analyses (RCAs), technical solutions, problem analysis reports, and related technical documentation.Collaborate with the customer’s technical team on technical discussions, troubleshooting, and knowledge transfer.Continuously track critical or complex issues to ensure effective resolution.Recommend improvements to system stability, performance, and operations based on the actual environment and issue conditions.QualificationsMINIMUM QUALIFICATIONS:At least five years of technical experience with Exchange and Outlook.Strong knowledge of Exchange Server 2016/2019; experience with Exchange Online is preferred.Strong knowledge of Exchange core components and mail flow mechanisms, including SMTP, Mailbox, Transport, Database, and High Availability.Strong knowledge of Microsoft infrastructure technologies, including Active Directory, DNS, and certificates.Proficiency in PowerShell, with the ability to use scripts for routine administration and troubleshooting.Experience implementing, migrating, upgrading, or operating Exchange environments in large enterprises.Strong troubleshooting, issue diagnosis, and problem-solving skills.Ability to independently handle complex technical issues and drive them through to closure.Strong communication skills and a customer service mindset.Ability to work on-site in both Dongguan and Shenzhen.PREFERRED QUALIFICATIONS:Experience delivering Microsoft CSS services.Relevant Microsoft certifications.Experience working with large-scale enterprise Exchange environments.Experience with Exchange Online and Microsoft 365.Knowledge of related technologies such as Active Directory, ADFS, DNS, and PKI.PowerShell automation capabilities.Experience providing technical support to large enterprise customers.Experience handling major incidents and problem management cases.