Senior Technical Field Engineer Mackay

Field-based IT support role covering the Mackay region.Hands-on hardware break/fix, desktop support and infrastructure deploymentsWork with leading enterprise technologies including Dell, Lenovo, HPE and CiscoField Service Technician | Mackay RegionYour new company Join a leading technology services provider delivering on-site IT support and hardware maintenance solutions to enterprise customers across regional Queensland. With a strong reputation for customer service and technical excellence, this organisation supports a wide range of businesses through hands-on field services, infrastructure support, and hardware break/fix solutions. Your new role As a Field Service Technician, you will provide on-site technical support to customers across the Mackay region. This hands-on role will see you troubleshooting and repairing enterprise hardware, installing equipment, supporting desktop environments, and assisting with basic networking and infrastructure tasks.Responsibilities include:Diagnosing and repairing hardware faults across laptops, desktops, servers, storage devices, and peripheral equipment.Performing break/fix maintenance and replacing components such as SSDs, memory, batteries, screens, motherboards, keyboards, and power supplies.Assisting with server hardware diagnostics, firmware updates, and component replacements.Installing, patching, and rack mounting equipment within customer environments.Supporting network devices including switches, routers, and wireless access points.Maintaining accurate documentation and delivering outstanding customer service while managing multiple on-site requests.What you'll need to succeed To be successful, you'll bring:1-2+ years' experience in Desktop Support, Field Services, Hardware Repair, or Technical Support.Strong troubleshooting and fault-finding skills across a variety of hardware platforms.Experience performing hardware break/fix repairs and component replacements.Knowledge of Windows desktop environments.Exposure to enterprise hardware vendors such as Dell, Lenovo, HPE, or Cisco.Experience with cabling, equipment installations, patching, and basic networking.Strong communication and customer service skills.A current Australian driving licence and willingness to travel throughout the Mackay region.What you'll get in return Competitive salary package.Company-provided training and ongoing technical development.Exposure to enterprise-level hardware, networking, and infrastructure environments.A varied, autonomous role with opportunities to work across multiple customer sites and technologies.Career progression opportunities within a nationally recognised technology services organisation.The chance to build your technical skill set while enjoying a customer-facing, hands-on career in IT support.What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.