Senior Technical Support Engineer

Role:As a Senior Technical Support Engineer, the candidate will be responsible for providing 1st and 2nd level technical support to local customers, as well as regional and global escalation support for the company’s equipment. The candidate is expected to follow up on open issues until they are resolved and communicate solutions to regional service teams and/or customers.Responsibilities:Perform machine installation, commissioning, and production monitoringAct as 2nd level regional support for internal and external customers in Rest of Asia, addressing all aspects of service activitiesRespond to customer and regional service calls; attend to problems at customer sites when requiredDeliver on-stie product training (hardware/software) to customers and internal teams, including Field Service Engineers, as a designated technical product champion for ASMPTLead or contribute to global training projects by formulating course content and materials; standardize training scope and deliver professionallyDevelop and conduct refresher training for trainers and Field Service EngineersDrive continuous improvement by developing new ideas and technologies for product training delivery that add value to our customersParticipate in other technical-related activities specific to our SMT Solutions offeringsRequirements:Diploma or Degree in Electrical, Electronics, or Mechatronics EngineeringBasic project management knowledge is an advantageMinimum 3 years of relevant work experienceExperience in SMT and Advanced Packaging Process and Applications within manufacturing and production environments is preferredFamiliarity with Fuji and Panasonic equipment is a plusExperience working with inspection equipment is a plusExperience in leading a team is a plusStrong analytical and problem-solving skills, with a focus on results and qualityAbility to work independently with a high level of initiative and willingness to learnWillingness to travel on short noticeExcellent teamwork and interpersonal skills; ability to collaborate in a multicultural environment with stakeholders at all levels globally