Senior Technical Support Specialist – Tabuk

Key Duties and Responsibilities:Supervise the operation and maintenance of Clients systems in arrival and departure halls.Lead the daily technical support team, assign tasks, and monitor performance.Handle critical hardware and software incidents and ensure service restoration within the agreed SLA timelines.Coordinate directly with relevant airport departments.Monitor system integration with the gates.Perform periodic operational tests (Health Checks) for the gates.Supervise system and software updates and upgrades.Prepare daily and weekly reports covering:Gate readiness statusFault and failure ratesResponse timesOperational performance indicatorsEnsure compliance with cybersecurity procedures and airport safety policies.Coordinate during peak times and international flights to ensure smooth passenger flow.Supervise spare parts and maintenance inventory.Represent the operating entity in technical meetings with airport management and government authorities.Preference will be given for Saudization.Required Qualifications :Bachelor’s degree in Information Technology, Telecommunications Engineering, or an equivalent field.Minimum of 2 years of experience in operating systems.Strong ability to manage teams and work under pressure.Proficiency in technical and written English.