Senior Training Specialist

JOB PURPOSEThis role combines high-level skincare expertise with training, coaching, and quality control, directly supporting brand image and sales performance.KEY RESPONSIBILITIES 1. Skincare Training & StandardizationDesign and deliver basic to advanced skincare training programs for Beauty Advisors (BA).Demonstrate professional skincare techniques and coach hands-on practice during training sessions and in-store.Assess skincare knowledge of Beauty Advisors and track performance improvement through regular evaluations.2. Sales & Customer Experience TrainingTrain & Develop service standards, including tone of voice, grooming, posture, and customer engagement.Coach selling skills: needs analysis, consultation, product demonstration, objection handling, and closing.Provide on-the-job coaching at stores to ensure correct application of standards and selling techniques.3. Product Knowledge Training (Cosmetics)Deliver in-depth product training on ingredients, benefits, application methods, and key selling points (USP).Standardize product training materials by product lines, launches, and campaigns.Conduct onboarding training for new BA.4. Brand Events & ActivitiesProvide host service & skincare/product knowledge education for brand events, product launches, masterclasses, workshops, livestream.Collaborate closely with the Marketing team to ensure consistent brand image and execution.Collaborate with Marketing team to assess the new products potential & product efficacy.5. Quality Control & Continuous ImprovementConduct in-store quality checks using standard checklists (grooming, consultation, demo, closing).Coordinate or support Mystery Shopping programs and propose improvement actions.Develop training tools such as quizzes, flashcards, visual guides, and instructional videos.Analyze training results and recommend ongoing improvement plans.6. Tools & Equipment ManagementEnsure proper hygiene, safety, and maintenance of skincare tools and products.Manage training kits and ensure readiness for training sessions and events.7. Livestream champion:Teaching the know-how of conducting a livestream session to BA/sales rep/live streamersHosting key livestream events based on the content/concept prepared by Marketing team 8. Consumer queries & feedbackTogether with Cosmetics Vigilance team to support Marketing team to handle daily consumer queries regarding the product & its efficacy.QUALIFICATIONSBachelor’s degree in Pharmacy (strongly preferred) or Dermatology-related fields (Biology, Life Sciences)3-5 years of experience in dermo-cosmetics/beauty training, pharmacy education, or skincare L&DProven experience working with pharmacy or health & beauty channels (e.g., Guardian, Hasaki, Long Chau, etc)Strong knowledge of skin physiology, skin barrier function, and sensitive skin mechanismsGood understanding of common dermatological conditions (acne, wound healing, atopic dermatitis, pigmentation)Solid expertise in product tolerance, ingredient safety, and hypoallergenic formulationsAbility to interpret and explain dermatological and clinical data in a simple, practical wayStrong educational mindset (ability to teach clearly, logically, and step-by-step)Excellent facilitation and training delivery skills (classroom + field coaching)Strong capability in consultation-based selling and advisory approachStrong communication style: structured, and scientifically groundedExperience developing training materials with an educational, non-promotional toneFamiliarity with Livestream technique, & be confident to host an event or livestreamGood cross-functional collaboration skills (medical, marketing, sales teams)