Senior Travel & Tourism Specialist

Air Ticketing & Itinerary Fulfillment:Book, issue, reissue, and refund air tickets using GDS systems (Amadeus)Ensure 100% accuracy in fare calculations, route planning, and corporate policiesHandle flight changes, cancellations, and urgent last-minute bookingsApply lowest fare search strategies while balancing client preferencesHotel & Non-Air Services Booking:Reserve hotel accommodations through B2B platforms, direct contracts, or DMCsCoordinate car rentals, airport transfers, meet & assist, rail, and ferry servicesSupport group and individual visa arrangements and travel insurance where applicableConfirm booking accuracy and supplier coordinationClient Communication & Request Handling:Respond promptly and professionally to client requests via email or phoneClarify travel needs, approvals, and budget limitations where neededEnsure clear and detailed communication of itinerary and confirmationsProvide alternate travel options if preferred ones are unavailableProcess Compliance & Documentation:Maintain complete and compliant booking records in the back-office system (e.g., TINA)Ensure correct usage of client profiles, approval flows, and policy tagsFollow SOPs related to each account and note all actions clearly in CRMSupport & Collaboration:Coordinate with other internal teams (Finance, Product, Visa, MICE) as requiredAssist colleagues during peak hours or urgent casesShare feedback on system or supplier issues to improve operationsCandidate Requirements:Experience: 3–5 years in corporate travel operations or business travel ticketingSolid experience in handling both GDS ticketing and non-air travel componentsSystems Knowledge:Proficient in GDS (Amadeus/Sabre) – ticketing, fare rules, and itinerary creationExperienced in B2B hotel booking platforms (e.g., TBO, Hotelbeds)Familiarity with back-office systems like TINA and CRMs like FreshdeskSkills:Strong customer service orientation and communication skillsHigh attention to detail and ability to multitask under pressureKnowledge of visa documentation, travel insurance, and corporate travel rulesLanguages: Fluent English (Arabic is a plus)