Senior Vice President of Operations, Behavioral Health

**Must reside in the Northeast****Proven track record growing and scaling a healthcare organization, with behavioral health experience strongly preferred**About UsWe are a leading healthcare organization with a growing national footprint and $225M in annual revenue. Our mission is to deliver high-quality, accessible, and compassionate care in the communities we serve.The RoleAs SVP Operations, Behavioral Health, you will be the enterprise chief operating executive and P&L owner for our mental health service line. You'll drive revenue growth, EBITDA performance, operational excellence, and market expansion while building a scalable operating model that balances clinical quality with financial discipline.You'll lead a team of Clinical Operating Directors and enterprise functional leaders while partnering closely with cross-functional teams.You'll operate in partnership with our VP Clinical Programs, Quality and Outcomes, ensuring clinical governance and operational performance are balanced in every strategic decision.This is a high-visibility, high-impact executive role with direct exposure to the CEO, Board of Directors, and investors.What You'll OwnP&L Leadership & Financial PerformanceFull P&L accountability for the Behavioral Health line: revenue, EBITDA, profitability, and cash flowDrive top-line revenue growth through visit volume expansion, payer mix optimization, and new market launchesDeliver EBITDA targets through operational leverage, cost management, and productivity optimizationPartner with Finance/FP&A to develop annual budgets, rolling forecasts, and long-range strategic plansOperational Excellence & ScalabilityLead Clinical Operating Directors (state pod leaders) across all markets; set performance standards, monitor KPIs, and hold leaders accountableDrive provider utilization to 85–90%, and capacity efficiency across all podsOversee patient intake, scheduling, and access to optimize first-appointment wait times, no-show reduction, and revenue captureBuild scalable operating infrastructure: technology platforms, process playbooks, performance dashboards, and governance cadencesMarket Expansion & Growth StrategyLead state-by-state pod scaling: assess market attractiveness, regulatory feasibility, payer landscape, and competitive positioningLaunch 5+ new state markets over the next 24 months while maintaining clinical quality and financial disciplineIdentify and execute strategic partnerships with health systems, employer groups, school districts, and payer organizationsMonitor competitive landscape; position the organization for market leadershipCross-Functional LeadershipOwn Revenue Cycle Management (RCM): payer credentialing, claims submission, denial management, cash collectionPartner with Technology to prioritize EMR optimization, telehealth platform enhancements, patient-facing digital tools, and AI innovationsCollaborate with HR on workforce planning, talent acquisition, onboarding, retention initiatives, and leadership developmentWork with Marketing to drive patient acquisition, brand positioning, digital campaigns, and referral network developmentPartner with Payer Contracting to negotiate contracts, optimize reimbursement, and pursue value-based care opportunitiesClinical IntegrationCollaborate closely with VP Clinical Programs, Quality and Outcomes on joint strategic decisions: clinical program design, quality improvement, training priorities, supervision modelsEnsure operational initiatives (utilization, growth, efficiency) are balanced with clinical quality, regulatory compliance, and patient safetyMake joint decisions on provider hiring, compensation strategy, service expansion, and new market entryWhat We're Looking ForMust-Haves:10+ years of progressive healthcare operations leadership with increasing P&L accountability5+ years in senior executive roles (VP, SVP, or C-suite) with responsibility for multi-site operations, revenue growth, and EBITDA performanceProven track record of P&L ownership with measurable financial results: revenue growth, EBITDA improvement, operational leverageExperience scaling healthcare organizations through high-growth phases (20%+ annual growth, multi-state expansion, new service line launches)Deep operational expertise in healthcare delivery: scheduling, utilization, RCM, payer contracting, technology platformsStrong financial acumen: ability to build budgets, analyze P&L statements, manage cash flow, and drive profitabilityCross-functional leadership: experience leading without direct authority across IT, HR, Finance, Marketing, and Clinical teamsExecutive presence: ability to influence C-suite peers, board members, investors, and external stakeholdersNice-to-Haves:Direct experience in mental health, behavioral health, or integrated behavioral health settingsMulti-site outpatient or virtual-first healthcare experience (telehealth platforms, distributed care delivery)Value-based care, payer contracting, or population health management expertiseMBA, MHA, or equivalent advanced business or healthcare administration degreeDyad leadership experience or familiarity with clinical-operational partnership modelsM&A, strategic partnerships, or joint venture development experienceBackground in urgent care, retail healthcare, or high-volume outpatient care deliveryLocation & Work EnvironmentHybrid model: combination of on-site presence at our clinical sites and regular travel to pod markets (NY, NJ, FL, future states)Travel: 30–50% expected for site visits, leadership meetings, payer/partner meetings, and industry conferencesTarget Compensation: $200,000-$250,000The salary/rate range listed here has been provided to comply with local regulations and represents a potential base salary/rate for this role. Please note that actual salaries/rates may vary within this range above or below, depending on experience and location. We look at compensation for each individual and based on experience and qualifications.