Senior Voice Engineer

We are looking for an experienced Senior Voice Engineer to design, implement, manage, and troubleshoot enterprise voice and video collaboration solutions across cloud-based and on-premises environments.

Key Responsibilities

Design, implement, configure, operate, troubleshoot, and maintain enterprise voice infrastructure, Unified Communications, and collaboration technologies.Manage Cisco IP telephony registered with Cisco Webex Cloud, Cisco Webex Calling and Meetings, and on-premises PABX/IP-PBX systems.Configure and manage SIP trunking, PSTN connectivity, voice gateways, and Direct Inward Dialing (DID) ranges.Ensure seamless connectivity between cloud-based and on-premises telephony platforms.Implement and support Cisco video conferencing solutions for meeting rooms and end users, including Cisco codecs, Room Bars, and Room Kits.Troubleshoot complex voice and video communication issues across multi-site enterprise environments.Maintain high availability, voice quality, security, and reliability across enterprise voice and video services.Coordinate with telecom operators, vendors, network teams, and business stakeholders to ensure effective service delivery and issue resolution.Prepare and maintain technical documentation, implementation plans, and incident root cause analysis reports.Provide technical support for business-critical voice and video services in a 24/7 enterprise environment when required.

Requirements

Bachelor’s degree in Computer Science, Information Technology, Telecommunications, Electronics, or a related discipline.Minimum 8 years of relevant professional experience in enterprise voice infrastructure, Unified Communications, and collaboration technologies.Strong hands-on expertise in Cisco IP telephony integrated with Cisco Webex Cloud, Cisco Webex Calling and Meetings, and on-premises PABX/IP-PBX systems.Proven experience with SIP trunking, PSTN connectivity, voice gateways, and DID ranges.Practical experience installing, configuring, and troubleshooting Cisco video conferencing equipment, including codecs, Room Bars, and Room Kits.Experience supporting complex voice and video communication environments across multiple enterprise sites.Mandatory: Cisco CCNP Collaboration certification.Strong analytical, troubleshooting, and problem-solving skills.Excellent communication and stakeholder management skills.Ability to work independently, resolve complex technical issues, and support business-critical services in a 24/7 environment when required.