Service Advisor

About the RoleWe are seeking a customer-focused Service Advisor to join our exclusive Jaguar Land Rover dealership. In this role, you will deliver an exceptional customer experience while coordinating service and repair activities, maximizing workshop efficiency, and ensuring the highest standards of quality and customer satisfaction.Key Responsibilities:Manage the complete repair order process from booking to vehicle handover.Coordinate with workshop technicians to ensure efficient workflow and timely vehicle delivery.Prepare accurate repair estimates and obtain customer approval.Provide customers with regular updates throughout the repair process.Ensure high first-time-fix performance and minimize repeat repairs.Promote additional services and maintenance packages where appropriate.Coordinate with Parts and Warranty teams to ensure timely completion of repairs.Resolve customer concerns professionally while maintaining premium customer satisfaction.Achieve workshop KPIs including labour sales, productivity, efficiency, CSI, and retention.Requirements:Bachelor's degree in Business Administration, Mechanical Engineering, or a related field.2–4 years of experience in automotive service advisory or workshop operations.Experience with premium automotive brands is preferred; Jaguar Land Rover experience is an advantage.Strong customer service and communication skills.Ability to work in a fast-paced environment and manage multiple priorities.Good understanding of workshop operations and automotive repair processes.Preferred Skills:Customer Relationship ManagementAutomotive Service AdvisoryWorkshop OperationsRepair Order ManagementUpselling & Revenue GenerationProblem SolvingTime ManagementTeam CollaborationAttention to DetailMicrosoft OfficeDealer Management Systems (DMS)Why Join Us?Join the exclusive Jaguar Land Rover dealership and become part of a team committed to delivering world-class luxury customer experiences and operational excellence.