Service Agent

Hey there!Are you one of those creative minds? A character, a storyteller?Do you want to be part of a globally recognized brand that has been entertaining for over 100 years?Join the audition and start scripting your own story at Paramount Hotels Dubai!Job Purpose:Serve and clear food and beverage items in a professional and unobtrusive manner.Prepare and maintain tables, trays, and service trolleys according to hotel standards.Ensure effective coordination between the kitchen and service areas.Demonstrate strong knowledge of food and beverage offerings, including ingredients and preparation methods.Respond to guest requests and handle complaints professionally and according to hotel standards.Support opening and closing procedures and ensure the outlet is ready for service.Monitor food, beverage, and service equipment usage and maintain appropriate stock levels.Maintain inventories and par stocks to ensure smooth daily operations.Work closely with the Chefs and wider Food & Beverage team to ensure efficient service.Promote a positive guest experience and identify opportunities for upselling.Provide support across other hotel outlets and departments when required.Ensure all closing duties are completed according to the standard checklist.Qualifications & Experience:Minimum 2 years of Food & Beverage experience in a 5-star international hotel environment.Strong guest service skills with a positive and professional attitude.Ability to work efficiently in a fast-paced environment.Hotel School degree, diploma, or equivalent qualification preferred.Upselling, HACCP, and/or WSET Level 1 training is an advantage.Fluent in spoken and written English.Knowledge of MICROS or similar POS systems.Intermediate proficiency in Microsoft Office, particularly Excel and PowerPoint.