Service and Training Manager for Upscale Dining - Lucy's Restaurant

Service & Training ManagerPosition SummaryAt Lucy's Restaurant Group, we believe hospitality is more than service. It is how we make people feel. Our purpose is simple: to serve others through genuine hospitality.The Service & Training Manager plays a vital role in bringing that purpose to life every single day. This position is responsible for leading daily floor operations while developing, coaching, and training our service team to deliver exceptional hospitality with consistency, warmth, professionalism, and care.This role serves as both a floor leader and culture leader inside the restaurant. Success in this position requires a passion for people, a commitment to excellence, emotional intelligence, attention to detail, and the ability to inspire and develop others.Our mission is to create unforgettable hospitality by serving exceptional food and drinks while always delivering genuine care and building meaningful relationships. The Service & Training Manager helps ensure that mission is reflected in every guest interaction, every shift, and every team member experience.Core ResponsibilitiesFloor Leadership & Hospitality ExecutionLead service on the floor with confidence, professionalism, urgency, and positive energyCreate an environment where guests feel genuinely welcomed, cared for, and valuedActively oversee the guest experience from arrival to departureMaintain calm, organized operations during high-volume periodsAddress guest concerns with empathy, professionalism, and solution-oriented leadershipLead by example in hospitality, professionalism, communication, and teamworkSupport seamless communication between the dining room, bar, and kitchen teamsHelp cultivate the warm, energetic, "Good Vibes Only" culture that defines Lucy'sTraining & Team DevelopmentLead onboarding and training for all front-of-house team membersEnsure all service staff are educated on menu knowledge, service standards, systems, and hospitality expectationsCoach team members in real time through observation, encouragement, accountability, and feedbackConduct and support impactful pre-shift meetings that inspire and educate the teamDevelop team members' confidence, communication skills, and hospitality instinctsReinforce Lucy's House Rules, company standards, and culture consistentlyHelp maintain and improve training systems, SOPs, and service materialsStandards & AccountabilityEnsure excellence and consistency in service execution, cleanliness, side work, and operational systemsMonitor guest feedback and identify opportunities to improve the guest experienceHold team members accountable with professionalism, fairness, and respectSupport a culture of ownership, teamwork, positivity, and continuous improvementPartner closely with leadership to strengthen systems, elevate service standards, and develop future leadersWhat We ValueWe are looking for someone who:Leads with humility, positivity, and professionalismBelieves hospitality is a profession and a callingThrives in a fast-paced, team-oriented environmentTakes pride in developing and encouraging othersCares deeply about creating memorable guest experiencesEmbodies genuine hospitality and emotional intelligenceHelps people feel seen, welcomed, and valuedQualifications2+ years of restaurant leadership experience preferredStrong knowledge of full-service restaurant operationsExceptional communication and interpersonal skillsPassion for hospitality and developing peopleAbility to lead calmly and effectively under pressureStrong organizational and time management skillsNights, weekends, and holidays requiredConditions of Employment All offers of employment with Lucy's Modern American Eatery are contingent upon the successful completion of: 1. Background Check - A satisfactory background investigation, which may include verification of employment history, education, and any other information relevant to the position. 2. Drug Screening - A pre-employment drug test with negative results. Failure to successfully complete or pass either requirement may result in the withdrawal of an employment offer or termination of employment if results are received after the start date. By accepting an offer of employment, the candidate acknowledges and agrees to these conditions as a requirement for hiring and continued employment.