Service Business Head

About MEMF ITS:Ideal Technical Solutions (ITS) is a leading provider of smart grid solutions, network control and optimization solutions to the utilities industry, offering high-quality products, total platforms, and exemplary customer service.Our innovative platforms are highly scalable and configurable and are delivered on a number of IT platforms to assist utilities in monitoring, controlling, and optimizing their real-time operations. These platforms assist with the monitoring and control of electrical substations, power plants, large electrical transmission networks, and distribution grids. We develop and implement our solutions based on the latest quality standards.Key Responsibilities:Develop and execute the service business strategy to drive revenue growth and profitability.Lead after-sales services, maintenance contracts, SLAs, testing & commissioning, and field-service operations.Develop and expand long-term lifecycle service and recurring-revenue opportunities.Oversee field-service teams, spare parts, and service delivery to ensure operational excellence.Build and maintain strong relationships with key customers and strategic partners.Drive customer satisfaction, service quality, and contract performance.Identify new business opportunities and expand the company’s service portfolio and market presence.Monitor service KPIs, financial performance, and overall business growth.Key Requirements:Bachelor’s degree in Electrical Engineering, Electronics Engineering, Automation Engineering, or a related technical field.10–15 years of relevant experience, with proven leadership in service business management.Strong experience in after-sales services, maintenance contracts, and SLA management.Proven expertise in testing & commissioning and field-service operations.Experience managing field-service teams, spare parts, and long-term lifecycle-service businesses.Industry experience in electrical systems, industrial automation, smart solutions, or related sectors.Strong track record in business development, customer management, revenue growth, and profitability.Excellent commercial, negotiation, leadership, and stakeholder management skills.What We Offer:Competitive compensation package aligned with experience and market standards.Senior leadership opportunity with significant business ownership and growth responsibility.Exposure to major customers, projects, and strategic partnerships within the industry.