Service Center Manager

Job responsibilities· Manage daily operation of the US repair depot, including workshop ESD safety, 5S, OSHA compliance and team management · Own full RMA repair workflow: incoming inspection, fault diagnosis, board-level replacement, functional test, aging and final delivery· Communicate directly with North American customers, handle service inquiry, repair quotation, technical support and customer satisfaction - Build and standardize English SOPs for all repair procedures and quality documents· Manage local spare parts inventory, control stock level and coordinate spare parts replenishment from China HQ –· Arrange defective board return-to-China repair process and US local e-waste disposal in full compliance - Support ISO9001 audit, customer quality audit and EAR export compliance control· Lead team recruitment, training and performance management - Support future product expansion of source meter repair businessJob requirements· Bachelor’s degree in Electronic Engineering, Optical Communication, Measurement & Control or related fields · 3+ years’ experience in electronic test instrument after-sales service or repair center management in North America market · Familiar with oscilloscope, high-speed test system or optical communication instrument maintenance is highly preferred - Fluent English in verbal and written communication· Familiar with OSHA, ESD and ISO9001 workshop management standards· Experience in cross-border spare parts logistics and RMA repair process