Service Coordinator – AV Service Division

Company Description Almoe Digital Solutions is one of the Middle East’s largest and most trusted partners for audio visual and IT business solutions. With over 30 years of experience, the company has been a leader in distributing and integrating advanced audio-visual and information technology products and services. Almoe Digital Solutions works closely with a wide range of corporate, education, and government clients, supporting complex technology projects and long-term partnerships. Team members benefit from exposure to cutting-edge AV and IT solutions and a collaborative, growth-focused work environment.Role Description We are looking for an organised, customer-focused Service Coordinator to support our AV Service Division in Dubai.The role combines coordination of projects, installations, annual maintenance contracts (AMCs) and repair services with front-desk responsibilities. You will coordinate with customers, sales teams, engineers and site teams, maintain accurate service records, and ensure timely scheduling, communication and follow-up.Job Responsibility Coordinate project installations, maintenance visits, AMC schedules and service requests.Schedule engineers and technicians, track attendance and site assignments, and maintain daily deployment records.Liaise with sales teams, site teams and customers regarding appointments, project requirements and service updates.Monitor outstanding jobs, follow up on progress, and escalate delays or unresolved issues.Receive products submitted for repair and accurately record customer details, serial numbers, accessories and reported faults.Track repair status and coordinate estimates, customer approvals, collection and delivery with the relevant teams.Manage front-desk activities, incoming calls, emails and customer enquiries.Welcome customers and visitors and direct them to the appropriate team.Maintain service trackers, job cards, installation records, AMC details and completion reports.Follow up with technical teams for service reports and customer acknowledgements.Coordinate with stores, procurement and accounts regarding spare parts, documentation, invoicing and payments.Handle customer concerns professionally and escalate matters requiring management attention.Knowledge , Skills & QualificationsMinimum 3 years of experience in service coordination, preferably within AV, electronics, IT, technical services or maintenance.Diploma or bachelor’s degree in Business Administration or a related discipline.Strong scheduling, organisation and follow-up skills, with the ability to manage multiple service requests.Excellent spoken and written English and a professional telephone manner.Experience handling customers, front-desk operations and service enquiries.Proficiency in Microsoft Excel, Word and Outlook, including maintaining trackers and preparing reports.Experience using CRM, ERP or service-management systems is an advantage.Good attention to detail when recording repair items, customer information and technical documentation.Ability to work closely with sales, technical and operations teams.Basic familiarity with AV equipment and technical service processes is an advantage.Additional RequirementsMust be available to join immediately.Must be willing to work full-time, on-site at our service centre.Apply through this job posting or email your CV to hr@almoe.com with the subject line Service Coordinator.Please include your current location and earliest joining date in your application.