Service Coordinator

We are looking for a Service Coordinator to join our team in Dubai. The role will be responsible for coordinating customer service requests, handling customer inquiries, supporting service operations, and ensuring timely communication between customers and internal departments.The ideal candidate should have strong communication and coordination skills, good attention to detail, and the ability to manage multiple service requests in a fast-paced environment.

Key Responsibilities

Attend to inbound calls and support the team during breaks or periods of unavailability.Assist walk-in customers when other team members are unavailable.Manage WhatsApp communication and support the team during high-volume periods.Register service calls and prepare the necessary documentation for incoming requests.Assist with job closures and invoicing.Coordinate with internal departments, including Showroom, Marketing, and other teams, to ensure smooth service delivery.Prepare and submit reports to the Accounts Team for invoicing purposes.Follow up on pending approvals, site-not-ready cases, and pending installations.Coordinate with the supervisor regarding workshop jobs and keep customers informed of their status.Ensure all tickets are updated with complete product details, customer contact information, and service/repair history in the system.Perform other customer service and coordination duties assigned by the Customer Service Supervisor.

Requirements

Bachelor’s degree in any relevant field.3–5 years of relevant customer service experience, preferably in a fast-paced environment.Previous experience in a Customer Service Team Leader or Supervisory role is preferred.Experience in the appliance, retail, service, or related industry is an advantage.Hands on experience with Oracle or similar ERP/CRM systems is preferred.