Service Coordinator

Service Coordinator | Dubai, UAEWe are looking for a proactive and detail-oriented Service Coordinator to join our team in Dubai. The ideal candidate will have experience in service operations, coordination, customer support, and administrative processes within a technical service environment.Key ResponsibilitiesManage service work orders through ERP/CRM systems.Create, update, and close service work orders in a timely manner.Coordinate material releases and service documentation.Process gate pass requests and site access requirements.Monitor and maintain tools and equipment records.Track invoice submissions and support payment follow-ups.Prepare service performance reports, including KPIs and customer satisfaction metrics.Process purchase orders related to service activities.Coordinate with technicians, customers, and internal departments to ensure smooth service delivery.Maintain accurate records and ensure compliance with company processes.RequirementsBachelor's degree in Business Administration, Finance, or a related field.2-5 years of experience in service coordination, customer service, or operations support.Experience in HVAC, engineering, maintenance, facilities management, or related industries is preferred.Knowledge of SAP or similar ERP systems.Experience with Salesforce or CRM platforms is an advantage.Strong understanding of customer service principles and operational processes.Proficient in Microsoft Excel, Word, and PowerPoint.Excellent communication and coordination skills.Ability to multitask, work under pressure, and manage priorities effectively.