Service Coordinator

Description:The fast-paced team of Feldmar Watch Company is looking for a self-motivated After-Sales Service Coordinator. This is a customer-facing role that combines direct client interaction with essential administrative and support responsibilities. The position will provide in-person, telephone, and electronic customer service to the retailer’s client base while ensuring smooth operations within the after-sales service department.

Responsibilities

Managing in-person, telephone, and electronic customer inquiries in a professional and timely mannerServing as a primary point of contact for clients, ensuring a positive and seamless customer experienceCompleting follow-through to assure that customer requests are properly resolvedProviding administrative and operational support to the after-sales service departmentCompleting data entry tasks with accuracy and efficiencyShipping & Receiving

Requirements

PersonalitySelf-starter: Ability to work independently in a dynamic environment, proactive and have good problem-solving capabilityCollaborator: Ability to work effectively in a team environment and build relationships with all stakeholdersMulti-tasker: Excellent organizational, time management, and multitasking skills in an extremely fast-paced environment with changing prioritiesPassionate Communicator: Excellent communication skills (verbal and written) with the ability to influence and follow through (internal/external)Flexible: Exceptional flexibility to work under pressure and welcome feedback/constructive criticismPurposeful: Goal-oriented with a thoughtful and helpful dispositionSkills and ExperienceProficiency in basic computer skillsExcellent communication and interpersonal skills with a proven ability to communicate effectively, both orally and in writingPrior experience in a customer-facing or luxury retail environment preferred