Service Coordinator

Position: Service CoordinatorIndustry: IT – Printers, Copiers & Banking Equipment

Location: Dubai, UAESalary: AED 3,000 – 3,500 per monthQualification: Graduate in any disciplineJob SummaryWe are looking for a Service Coordinator to manage customer service requests, coordinate service engineers, and ensure the timely resolution of customer complaints related to printers, copiers, and banking equipment.The ideal candidate should have excellent communication and coordination skills, strong follow-up abilities, and the ability to manage multiple service requests efficiently.Key ResponsibilitiesReceive and respond to customer calls, emails, and service requests.Register, prioritize, and monitor service complaints to ensure timely resolution.Coordinate and schedule service engineers for customer site visits based on the nature and urgency of complaints.Follow up with engineers on ongoing service calls and ensure timely closure of jobs.Communicate with customers regarding engineer visits, service progress, pending issues, and job completion.Maintain accurate records of service calls, customer complaints, engineer visits, and completed jobs.Coordinate with customers regarding AMC renewals, contract updates, quotations, and documentation.Follow up on pending AMC/contract renewals and ensure timely renewal.Escalate unresolved or delayed service issues to the concerned management/technical team.Maintain regular communication between customers, service engineers, and internal departments.Requirements & SkillsGraduate in any discipline.Previous experience in service coordination, technical support, customer service, or a similar role is preferred.Experience with printers, copiers, banking equipment, or related technical products will be an advantage.Excellent verbal and written communication skills.Strong coordination, follow-up, and organizational skills.Ability to handle customer complaints professionally.Good computer skills, including MS Office and email.Ability to multitask and work effectively in a fast-paced service environment.Strong attention to detail and commitment to timely service closure.Preferred Candidate ProfileCandidates who have experience coordinating technical/service engineers and customer service requests in the IT equipment, printing, copier, or banking equipment sector are encouraged to apply.