Service coordinator - Home Appliances

Job Title – Service coordinatorKey ResponsibilitiesCoordinate and schedule daily service requests and assignments.Communicate with customers regarding service appointments, job status, and completion updates.Coordinate with technicians, drivers, and the operations team to ensure timely service delivery.Prepare and maintain service schedules, job sheets, work orders, and related documentation.Monitor pending, completed, and delayed service jobs and follow up accordingly.Update service status and job details in the relevant system or Excel sheets.Coordinate with customers and internal teams to resolve service-related issues.Follow up on pending jobs, spare parts, approvals, and other requirements.Maintain accurate records of completed and pending service activities.Prepare daily/weekly service reports and provide updates to management.Coordinate with the accounts team regarding completed jobs, supporting documents, and billing requirements.Handle customer queries and escalate unresolved issues to the concerned department.Support the operations team with day-to-day administrative and coordination activities.RequirementsDiploma or bachelor’s degree in business administration, Operations, Logistics, or a related field.Previous experience in service coordination, operations, logistics, customer service, or a similar role is preferred.Good communication and interpersonal skills.Strong organizational and time-management skills.Proficiency in Microsoft Excel and MS Office.Ability to multitask and manage multiple service requests simultaneously.Strong follow-up and problem-solving skills.Ability to work under pressure and meet deadlines.Good written and spoken English.UAE experience and knowledge of local operations will be an advantage.