Service Delivery Coordinator (German Speaking)

Iron Mountain is seeking a highly motivated Service Delivery Coordinator, German Speaking, to join our team. In this role, you will be responsible for driving customer satisfaction, managing the end-to-end customer lifecycle, and actively growing account revenue. You will join a dynamic, highly collaborative group spanning European locations, dedicated to delivering seamless service and strategic solutions.What You'll DoIn this role, you will:Main Responsibility: Take ownership of the customer relationship by managing the end-to-end customer lifecycle, reporting on Service Level Agreements (SLAs), and overseeing the Change Request (CR) process to ensure optimal service delivery and cost coverage.Collaboration: Collaborate with Service Delivery Managers (SDMs), Field Sales, Information Technology (IT), Human Resources (HR), Finance, and Project Management (PM) teams to resolve escalations, optimize solutions, and drive upselling and cross-selling initiatives.Compliance: Ensure compliance with organizational standards by closely monitoring billing reports, ensuring the correct implementation of one-time fees, and adhering strictly to the customer governance process.What You'll BringThe ideal candidate will have:2+ years of professional experience in production or client relationship management.Strong knowledge of strategic business processes, supported by fluent written and spoken German and English.Proven ability in stakeholder management, problem-solving, and facilitating client meetings, supported by strong technical affinity and cost awareness.Completed university of applied sciences degree, or a general higher education entrance qualification.What We OfferFlexible working options (08:00 - 16:00 or 9:00 - 17:00) and alternative work options, including the possibility of hybrid work after the probation period, to support work-life balance.Comprehensive health, wellness, and life plans, including private medical care, life insurance, and a Multisport card.Opportunities for continuous learning and professional growth, including English language lessons.Additional perks including a friendly work environment, Christmas gift cards, and anniversary awards.Ready to shape your path within a global organization where collaboration truly matters? Apply today to join the Iron Mountain team!