Service Delivery, ITSM & Project Manager

About the RoleSpecialized Enterprise Systems (SES) is hiring a Service Delivery, ITSM & Project Manager at a client site in Saudi Arabia. The role is responsible for managing service delivery, IT service management (ITSM) processes, and project execution within a mission-critical data center operations and maintenance environment, ensuring services are delivered in line with agreed service levels and industry best practices while driving operational excellence, continuous improvement, customer satisfaction, and successful project delivery.Key ResponsibilitiesManage end-to-end service delivery for data center operations and maintenance services, ensuring compliance with SLAs, KPIs, and customer expectationsLead the implementation and governance of ITSM processes, including Incident, Problem, Change, Service Request, and Configuration Management, and Continual Service Improvement (CSI)Serve as the primary point of contact for customers on service performance, escalation management, and operational reviewsMonitor service quality, availability, capacity, and operational performance across data center infrastructure and support servicesLead major incident management, ensuring timely resolution, stakeholder communication, root cause analysis (RCA), and corrective actionsManage transition and onboarding activities for new services, customers, and infrastructure projectsDevelop and maintain service delivery plans, operational procedures, governance frameworks, and reporting mechanismsRequirements7+ years of experience in service delivery, ITSM, and project management, ideally in data center operationsBachelor's degree in IT, Computer Science, Engineering or a related fieldSaudi nationals onlyWilling to relocate to the client site in Saudi Arabia within 2 monthsOffice hours with on-call escalation supportSkills and TechnologiesIT Service Management (ITIL)Service Delivery ManagementData Center Operations & MaintenanceProject & Program ManagementIncident, Problem & Change ManagementStakeholder & Customer ManagementService Level Management (SLM)Risk & Compliance ManagementBusiness Continuity & Disaster RecoveryVendor & Contract ManagementPreferred CertificationsITIL 4 Foundation / Managing Professional, PMP or PRINCE2, Agile/Scrum, ISO 20000 or ISO 27001, Data Center Operations or Facility Management certifications