Service Delivery Leader for AI-Led Digital Transformation @ Austin, TX - Onsite
Cbase Inc · Austin, TX
Apply & track with Apply EdgeOnsite Role Virtual Interviews Position: Service Delivery Leader for AI-Led Digital Transformation
Reporting into Delivery Operations, this role operates across Customer Delivery, Solution Engineering, AI/Data, Architecture, Presales, and Growth functions. The primary accountability is delivery and value realization—translating customer priorities into executable plans, shaping solution designs, mobilizing capabilities, and driving initiatives to measurable business outcomes. This is a hands-on, execution-focused leadership role, with strong emphasis on building solutions and driving delivery rather than coordination or governance.Required Experience & Capabilities:15–17 years in technology services, consulting, or digital delivery.Strong customer-facing delivery leadership in enterprise environments.Proven experience managing multi-team portfolios.Strong understanding of AI, GenAI, Agentic AI, automation, data, analytics, and cloud.Demonstrated strength in solution design and engineering.Ability to convert business problems into executable solutions.Experience with distributed/offshore delivery models.Strong executive communication and facilitation skills.Commercial understanding of SOWs, estimation, and value realization.We are looking for someone who can:Understand → Design → Build → Mobilize → Deliver → Realize ValueThe ideal candidate will be equally strong in executive engagement, solution design, delivery execution, and end-to-end outcome ownership. A builder mindset, strong delivery ownership, solution depth, and bias for outcomes are essential.
Key Responsibilities
1. Customer Delivery & Portfolio Leadership – Primary AccountabilityOwn execution, health, and outcomes of the assigned customer portfolio.Act as onsite delivery lead and trusted customer interface.Translate priorities into clear deliverables, plans, milestones, owners, and outcomes.Drive execution through distributed teams ensuring quality, speed, and commitment adherence.Identify and resolve risks, dependencies, and delivery gaps proactively.Improve productivity, quality, automation, and cost efficiency.Ensure rapid conversion of customer feedback into delivery actions.2. AI-Led Digital Transformation & Solution DesignIdentify and shape AI-led transformation opportunities across the portfolio.Translate business problems into scalable solution designs using GenAI, Agentic AI, automation, data, and analytics.Lead solution discovery, workshops, architecture discussions, and blueprinting.Build transformation roadmaps linking business goals, architecture, delivery, and value realization.Drive lifecycle: discovery → design → PoC → implementation → adoption → value realization.Ensure solutions are viable, scalable, and outcome-aligned.3. Solution Engineering, Presales & Growth SupportLead solution engineering between customers and delivery teams.Develop solution concepts, architectures, POVs, business cases, roadmaps, and SOW inputs.Partner with Presales, Sales, and Delivery leadership on new opportunities.Identify growth opportunities from delivery insights.Support RFPs, proposals, workshops, estimations, and presentations.Convert delivery success into reusable solutions and new business opportunities.4. Customer Integration & Executive Stakeholder ManagementBridge onsite customer stakeholders and distributed delivery teams.Translate decisions, priorities, and expectations into execution plans.Ensure risks, constraints, and recommendations are clearly communicated.Drive a high-velocity operating model converting discussions into actions and timelines.Align Delivery, AI/Data, Architecture, Presales, and Growth teams.Build credibility through delivery outcomes and solution expertise.Lead executive discussions on progress, risks, and value realization.Present roadmaps, solutions, and business cases to senior leadership.Key outputs include:AI / Agentic AI use-case portfoliosSolution architectures and blueprintsTransformation roadmapsPOVs and PoCsAI / automation business casesOperating model transformation plansImplementation and scaling plansSOW and proposal inputsExecutive readouts and value realization plansNew transformation opportunitiesThe role requires hands-on ownership of these deliverables while leveraging distributed teams for scale.What Differentiates the Candidate:This role is not suited for traditional account managers or coordination-focused profiles.Success Measures:Delivery performance and customer satisfactionPortfolio health and execution outcomesTransformation initiatives launched and scaledAI-driven productivity and business value realizationSpeed and quality of solution designConversion of ideas into executionGrowth from delivery-led opportunitiesAdoption of AI-native delivery modelsQuality of customer-facing deliverablesExecutive stakeholder confidenceEnd-to-end value realization from problem to outcome