Service Delivery Manager

🚀 WE’RE HIRING: Service Delivery Manager📍 Location: Dubai, United Arab Emirates🕒 Employment Type: Full-Time💼 Experience Level: Senior-Level🌐 Work Arrangement: On-site / HybridAre you a results-driven leader who knows how to turn service commitments into exceptional client experiences? 🌟 We’re looking for an experienced Service Delivery Manager to oversee service performance, strengthen client relationships, and drive operational excellence across our organization.🛠️ ROLE RESPONSIBILITIES✅ Manage end-to-end service delivery and ensure agreed SLAs and service standards are achieved.✅ Lead, coach, and support service delivery teams to maintain consistent performance.✅ Monitor KPIs, customer satisfaction, response times, service quality, and operational targets.✅ Act as a key escalation point for complex service issues and customer concerns.✅ Build strong relationships with clients, stakeholders, vendors, and internal teams.✅ Coordinate with technical, operations, sales, and support functions to resolve issues efficiently.✅ Identify service risks and implement corrective and preventive actions.✅ Prepare service performance reports, dashboards, and management updates.✅ Lead continuous improvement, process optimization, and service enhancement initiatives.✅ Manage resources, schedules, priorities, and operational requirements.✅ Ensure service activities comply with company policies, contracts, and quality standards.✅ Support service reviews, contract renewals, and client meetings when required.🎯 QUALIFICATIONS✔️ Bachelor’s degree in Business, IT, Operations, Management, or a related field preferred.✔️ 5+ years of experience in service delivery, operations, client management, or a similar role.✔️ Strong understanding of SLAs, KPIs, service management, and performance measurement.✔️ Proven experience managing teams, clients, vendors, and cross-functional projects.✔️ Excellent leadership, communication, negotiation, and problem-solving skills.✔️ Strong organizational skills with the ability to manage multiple priorities.✔️ Experience with ITIL or service management frameworks is an advantage.✔️ UAE or GCC experience is highly desirable.🌟 WHY JOIN US?🚀 Take a strategic leadership role within a growing organization.🤝 Work closely with clients, senior stakeholders, and diverse teams.📈 Drive meaningful improvements in service quality and operational performance.💼 Strengthen your leadership and strategic service-management expertise.🌍 Build your career in Dubai’s dynamic and competitive business environment.🔥 APPLY NOW!Ready to lead exceptional service delivery and create lasting client value?📩 Send your updated CV and apply today for the Service Delivery Manager position in Dubai.