Service Delivery Representative

What you’ll be doing?Interacts with clients on specific jobs to ensure world-class service is delivered at every client touch pointAssists in production planningRecognizes, manages and delivers service solutions on a day-to-day basis for specific jobsCommunicates job status to internal deal team to ensure continuous, smooth transition between shiftsMonitors job status and follows-up using internal systems (e.g., turn notes) to ensure client needs met or exceededActs as a resource for clients regarding current regulatory news, products, service solutions, client/market business and internal Donnelley capabilitiesMaintains on-going client relationships, client satisfaction, on-time delivery and accurate performance (zero defects on filings and printings)Performs other tasks as assigned by the companyWho are we looking for?A diploma or higher qualification is requiredFluent in English is a mustAbility to interact effectively and professionally with clients, 1-2 years of client-facing experience is a plusAbility to interact with multiple groups of peopleKnowledge of print/bind and understanding of regulatory documents and process will be an added advantageProficient in MS Office skillsStrong communication skillPossess analytical skills to help with the decision-making processHighly organized and capable of working independentlyFlexibility to work overtime and in rotating shifts (including overnight) is required (Shift allowance and overtime allowance will be provided)