Service Delivery Specialist - Clean Energy Software

Service Delivery Specialist - Clean Energy SoftwareJob descriptionFlexidao is a clean energy portfolio management platform designed for corporate energy and sustainability teams managing complex clean energy portfolios.Our managed-service solution aggregates and standardizes volume and contract data on electricity consumption, production, and energy attribute certificates by integrating with data hubs, registries, and third-party providers.Flexidao is headquartered in Amsterdam and Barcelona, but it has operations globally. Its broad geographical reach enables a complete view of an organization’s portfolio of clean energy contracts, equipping teams with tools for digitizing and automating crucial workflows, monitoring operational and compliance risks, and evaluating advanced procurement strategies.Our mission is to improve the return on investment of clean energy procurement, significantly reduce manual workload, enhance internal oversight and strategic insight, and ensure timely and confident reporting to stakeholders.We are currently looking for a 👉Service Delivery Specialist to support with the planning, technical implementation, delivery and support of Flexidao’s Software-as-a-Service solution. Role OverviewWe're looking for a full-time Service Delivery Specialist to provide the best customer experience by ensuring the smooth delivery of top-notch services that meet and exceed our customer demands. You will be joining the Product and Customer Success team, working hand in hand with Product Owners, Customer Success Managers and Software Engineers. As a Service Delivery Specialist, you will provide high-performance levels for service-related processes and implement improvement activities wherever necessary.🎯Your ChallengeAssist in the management of all aspects of the project to agreed-upon customer requirements and ensure all product/technical, quality, and business targets are metCarry out daily project-related activities, including software configuration, maintenance of project plans, and coordination with teams across the business.Achieving project deliverables and compliance with contract requirementsIdentifying, analysing, and addressing project risks and business outcomes, while regularly sharing lessons learned.Establish and maintain weekly reporting, by setting up regular internal and external team meetings, capturing minutes, agreed actions, updating teams and senior managementBuilding strong relationships with customers and stakeholders.Provide support in other internal tasks such as reporting, internal workshops, etc.😍Must-havesBachelor’s or master’s degree (B. S., M.S.) in Energy Markets/Engineering/Sustainability or relevant fieldKnowledge in Project ManagementExpert proficiency in Microsoft ExcelBe comfortable using the Atlassian Suite of applications (Confluence, Jira)Have strong problem-solving skills and be able to think outside the boxCustomer-oriented, with excellent organization and strong communication skills.Very fluent in English👌Nice to haveFluent in other European languages (German, French, Dutch, etc)Master's degree related to renewable energy.Knowledge of agile/scrum process and principles. 🥰Your Benefits🌍 Multicultural & friendly cleantech startup environment🎂 Birthday off — enjoy your special day!🏡 Hybrid & flexible work setup☕ Free coffee, tea, snacks & fresh organic fruit in the office🎉 Company-sponsored team events twice a year, plus fun after-work activities💳 Save money with Cobee on meals, transport, and more💼 Referral bonus program — help us grow the team and get rewarded👩🏻 🤝 👨🏿Diversity & InclusionIn Flexidao we embrace diversity by having and promoting an inclusive and diverse environment. Therefore, we are committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, or gender identity or expression.✅Recruitment ProcessGoogle Meet interview with HRGoogle Meet interview with our Head of ProductGoogle Meet interview with the other Service Delivery SpecialistsGoogle Meet with our CEO.🤑RenumerationCompetitive SalaryYearly Bonus tied to the financial performance of the CompanyEmployee Stock Option Program.📣Apply now before it’s too late!We don’t offer just a “job”. It’s about building cool stuff that matters, together with a great team.If you see yourself working with us and can meet the key requirements, send your CV to join Flexidao to careers@flexidao.com