Service Desk Administrator - Audio Visual

Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in 2025 and Top 5 Inspiring Workplaces for 2026, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate Service Desk Administrator - Audio Visual to join our Managed Services team in Australia.The Service Desk Administrator - Audio Visual is responsible for the remote support, monitoring, and optimisation of client Audio Visual environments, ensuring seamless collaboration experiences across meeting rooms, conferencing platforms, and end-user devices.RequirementsWhat You'll DoProvide remote Level 2/3 support for AV and meeting room technologiesTroubleshoot and resolve issues across Microsoft Teams Rooms, video conferencing, audio, and collaboration platformsMonitor AV environments, proactively identify issues, and maintain system performanceSupport end users with meeting setup, live call troubleshooting, and collaboration toolsManage incidents, service requests, and escalations while meeting SLA targetsCoordinate with vendors and onsite technicians to resolve complex issuesMaintain documentation, knowledge articles, and AV environment standardsContribute to service improvements and the optimisation of client collaboration experiencesWhat You'll BringExperience supporting enterprise AV, video conferencing, or Unified Communications environmentsStrong knowledge of Microsoft Teams Rooms and modern meeting room technologiesProven troubleshooting skills across audio, video, conferencing, and collaboration platformsUnderstanding of AV signal flow, networking fundamentals, and common AV vendorsExperience supporting Teams, Zoom, Webex, and Microsoft 365 collaboration toolsA customer-first mindset with strong communication and stakeholder management skillsAbility to prioritise, solve problems, and work effectively in a fast-paced environmentA proactive approach to continuous improvement, documentation, and service excellenceBenefitsWhy You'll Love Working Here: Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why: Hybrid working (for majority of our roles) with team anchor days to support collaboration. Extensive training and development opportunities that enable continual growth as part of your career planning. Extensive discounts and benefits to maximise your money. A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs. Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging cultureNote: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.