Service Desk Agent

Role: Service deskkeywords: Service deskDesired Experience Range 3 - 6 yearsLocation of Requirement ChennaiResponsibility Expectations from the role Answers and responds to inbound calls or electronic requests from end-users regarding products Creates and documents all support calls from the user community into the service desk tracking software Applies skills to resolve all technical trouble tickets at the service desk before referring to technical support Analyses and resolves all application software or hardware incidents and requests from end-users Ensures to log and tracks incidents and requests from identification through resolution stages Follows up with reported complex incidents to ensure they are resolved, requests are filled, and the customer communication is complete