Service Desk Engineer

About the RoleWe are seeking a Service Desk Engineer to provide first-line IT support and deliver an exceptional end-user experience across the organization. The successful candidate will be responsible for resolving user issues, supporting workplace technologies, onboarding and offboarding employees, and ensuring the smooth operation of end-user devices and productivity tools. This role will work closely with Infrastructure, Security, and Business Application teams to provide efficient and professional IT support services.Key ResponsibilitiesProvide first-line technical support for end users across hardware, software, and business applications.Respond to incidents and service requests through the IT service management platform.Troubleshoot and resolve issues related to Windows devices, Microsoft 365 applications, printers, mobile devices, and collaboration tools.Support Microsoft 365 services including Outlook, Teams, OneDrive, and SharePoint.Perform user account administration including password resets, access requests, and account provisioning.Support onboarding and offboarding activities, including user setup, device preparation, and access assignment.Assist with Microsoft Intune device enrollment and endpoint deployment activities.Install, configure, and maintain laptops, desktops, mobile devices, and peripherals.Maintain IT asset inventory and equipment records.Escalate complex technical issues to Infrastructure, Security, or Business Application teams when required.Maintain accurate ticket updates, documentation, and knowledge base articles.Provide remote and onsite support to users.Deliver a high level of customer service and user satisfaction.Requirements1–3 years of experience in IT support, service desk, or help desk environments.Experience supporting Microsoft Windows operating systems.Familiarity with Microsoft 365 applications and services.Basic understanding of Microsoft Entra ID (Azure AD) and user account management.Experience troubleshooting hardware, software, and connectivity issues.Understanding of networking fundamentals including TCP/IP, DNS, DHCP, Wi-Fi, and VPN connectivity.Experience supporting laptops, desktops, printers, mobile devices, and peripherals.Strong customer service and communication skills.Ability to prioritize and manage multiple support requests.Professional English communication skills.Preferred QualificationsExperience with Microsoft Intune and endpoint management.Familiarity with Microsoft Teams, SharePoint Online, and Exchange Online.Experience with IT asset management and inventory tracking.Exposure to ticketing platforms such as ServiceNow, Jira Service Management, Freshservice, or similar solutions.Basic understanding of cybersecurity best practices.Experience supporting users in a multi-site environment.Why Join UsThis role offers an excellent opportunity to build a career in enterprise IT while supporting modern workplace technologies and delivering outstanding service to end users. You will gain hands-on experience with Microsoft 365, endpoint management, and enterprise IT operations while working alongside experienced Infrastructure, Security, and Business Application professionals.