Service Desk Trainer 22nd August 26 Walkin Bengaluru

TCS has been a great pioneer in feeding the fire of young techies like you. We are a global leader in the technology arena and theres nothing that can stop us from growing together.What we are looking forRole: Service Desk Trainer Experience Range: 4 to 8 YearsWalk-in Location: BengaluruInterview Date: 22nd August 26 (09:00 AM to 12:00 PM)Interview Venue: Tata Consultancy Services Ltd, Think Campus 42, 45-P, Hosur Rd, Phase 2, Bengaluru – 560100Note-While coming for Walkin:-· Please carry 2 or more copies of updated resume, 2 Passport size photo along with Govt ID proof(Xerox 2 copies)· Please do not bring personal laptop or electronic gadgets to TCS premises.Must Have:Technical and system expertise: Networking, Active Directory, DNSProven customer support experience via phone, remote tools, and ticketing systemsExcellent analytical, communication, written, verbal, and presentation skillsStrong problem-solving and troubleshooting abilities; able to diagnose and resolve L1/L2 issuesTime management, teamwork, and collaboration across cross-functional teamsAbility to identify/diagnose issues, categorize/record queries, and advise users on appropriate actionsOwnership to monitor issues start-to-resolution and escalate per matrixGrooming team members to influence upskilling and productivityWell organized, able to multi-task with minimum supervision and quick learning skillsStrong interpersonal and negotiation skills to collaborate with infra/network/app teamsGood to Have:Well organized with ability to multi-task and work with minimum supervision with quick learning skills.Strong interpersonal and negotiation skills. Collaborate with cross-functional teams to identify and resolve technical issuesEssential:Achieve SLAs/OLAs; govern KPIs (FCR, MTTR, AHT, backlog hygiene, CSAT).Ability to LeadAbility to upskill and track learning progress of teamAbility to attend / present weekly, monthly reports to clientsCoach, mentor, schedule/workforce management; performance reviews and skill uplift.Minimum Qualification:15 years of full-time educationMinimum percentile of 50% in 10th, 12th, UG & PG (if applicable)